Accessibility statement


Related pages

LDAP is primarily an internal platform that supports authentication and authorisation for many other IT Services. 



System administrators and Departmental Computing Officers may request this service

Applications which support LDAP can be configured to use this service for authentication.

Additionally, credentials can be provided with which user and group information can be queried, for example, for access control purposes.

The preferred method for authentication is Shibboleth single sign-on.

If the service you're implementing requires an authentication method, please review the single sign-on page and contact us ( for more detailed discussion as required.

Our commitments

Service status Live and supported service.
Hours of service 24/7
Service support For help and support with this service, contact the IT Support.
Hours of support Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.
Target availability

General IT Services targets:

Resilience A pair of load balanced servers provide resilience for this service. All data is backed up in line with our standard database and file system policies.
Our performance

Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:

Complaints procedure

If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.

If you wish to make a complaint, please see our complaints procedure.

Your responsibilities

You must ensure that:

  • You comply with any data protection requirements when using information obtained from this service
  • Any privileged credentials are protected
  • You connect to the service in a secure manner