Availability
- This is a live service, available 24/7.
Support
- This service is managed by IT Services.
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We are responsible for monitoring, identifying and fixing faults.
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Support is available during our opening hours.
Standards
- Our service performance and standards have been produced in consultation with our customers. We regularly monitor the delivery, performance and availability of facilities and services.
Resilience
- Older databases within this service run on physical servers, newer databases on virtual servers running on our high-availability virtual machine service.
- Filestores are replicated between data centres and should also fail over automatically.
- A backup is taken of all Oracle databases each day for Disaster Recovery purposes. They can be restored to that point in time if the database were to become corrupted, or if a catastrophic event occurred to the file servers and/or data centres.
For databases hosted on physical servers:
If the physical server's hardware, or the data centre it is located in fails, then the database becomes unavailable. If the failure is likely to be for some time, IT Services staff can manually make the database available via a different server.
For databases hosted on virtual servers:
If the virtual server, or the part of the virtual machine service it is running on fails, then the database becomes unavailable temporarily. The virtual machine service's high-availability feature will automatically restart the virtual server elsewhere, at which point the database becomes available again.