About IT Services

From providing day-to-day IT support to enabling groundbreaking research and managing strategic digital initiatives, we are IT Services.

People are key to our technology-driven transformation. Through our people, services and projects, we deliver the digital experience to empower work, study, learning and research.

Our mission

Our mission is to deliver sustainable, inclusive services co-designed with our University community. These services will be easy to use, access and improve, and make a difference to the people who use and rely on them.

Our vision

Our vision is to leverage the full benefit of advancing technology and to provide the tools needed to create a digital experience for our staff and students that is innovative and transformational.

Meet the teams

IT Services is organised into three sections, each responsible for a different aspect of delivery. Each section is led by a member of our leadership team and overseen by the Director of IT Services.

Director of IT Services

  • Oversee the development, implementation and maintenance of the University’s information and communications strategy and systems.
  • Collaborate with the University to lead transformational change, providing vision and leadership for developing and implementing information technology initiatives.
  • Oversee all technology operations, eg infrastructure, security, and digital services, and evaluate them according to established goals.
  • Direct the planning and implementation of enterprise IT systems in support of business operations to improve cost effectiveness, service quality and business development. 

Digital Services

We provide project management, business analysis and UX expertise to IT and strategic change projects.

  • Project Management
  • Business Analysis and UX

Service Delivery and Product

We enable the University's digital experience by providing customer-centric services and products. We ensure our services deliver tangible value, supporting the University's strategic goals by providing services from audio-visual to data integrations and IT support to our university community.

  • Audio-Visual and Unified Communications
  • Desktop, Print and Support Services
  • Digital Tools
  • Finance and Research Systems
  • IT Vendor Management
  • Software Delivery

Technology and Cyber

We take the lead on technology, architecture and standards. We design, build and run the IT infrastructure, on-premise and in the cloud. We secure the University’s IT systems. We offer a full portfolio of research IT services and provide dedicated support in academic departments.

  • Systems and Cloud Transformation
  • Networks and Data Centres
  • Cyber Security (including Identity and Access Management)
  • Research and Faculty IT
  • Enterprise Architecture

Leadership and key contacts

Job title Name Email
Director of IT Services Tyrrell Basson


Interim Assistant Director of IT (Digital Services) Timothy Andrew timothy.andrew@york.ac.uk 
Assistant Director of IT (Service Delivery and Product) Sarah Kennedy 


Assistant Director of IT (Technology and Cyber) Richard Fuller


PA to Director of IT Services Diane Meek


PA to IT Assistant Directors Diane Meek


Contacting someone else

If you're a staff member or a current student, you can use the people directory to find contact details for other members of the University.

Search for someone

I love our team for its collaborative and innovative culture that promotes growth and continues improvement. Its inclusive, supportive and open-minded stance transforms work into a thriving space, fostering both personal and professional development. It's more than a job; it's a place to excel.

Maida Mujagic, Software Developer

Want to work here?

At York, our people make a difference. If you're looking for a new adventure and want to be part of our mission, see what opportunities we have. If you've got the skills and experience, we'd love to hear from you.

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