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Two-factor authentication (2FA) provides an additional layer of security when you log on to IT systems from any device (eg laptop, desktop, phone, tablet). It's commonly used for online services like banking.
This ensures that even if someone has your password, they still won't have enough information to access your account.
Eligibility
All staff and students can register for Duo two-factor authentication.
Changed your phone?
Follow this guide to restore access to your account:
You can register your mobile phone or tablet with the Duo SelfService Console yourself. For detailed instructions see:
As part of the registration process you will be prompted to install the free Duo Mobile app. This is what we recommend, as it's the simplest way to use Duo:
If you're a member of staff who doesn't want to use your mobile device for Duo 2FA, or if you have accessibility requirements which make using the mobile app difficult, please contact IT Services to discuss other options.
For step-by-step instructions on how to log in to University services that are protected by Duo, see:
If you have a compatible mobile phone or tablet, we recommend using the Duo Mobile app, as this provides the best balance of security and ease of use.
Alternatively, the Duo Mobile app can also be used to generate numerical passcodes that you can type into the system login screen during authentication.
See the Help & troubleshooting tab for further guidance on using Duo.
Where the Duo Mobile app isn't appropriate, there are other options available:
See the Other authentication options tab for more information on using these methods or contact IT Services to discuss them further.
You can use a mobile device without having to install an app
Once registered you will be sent a passcode via SMS text message that you can type into the system login screen during authentication.
The University will never charge for using the text message passcodes option but your mobile provider's standard charges will apply - for example, if you are roaming and receiving SMS messages attracts a charge.
You will need to use text message passcodes if you have an Android phone that is unable to access the Google Play Store to download the Duo Mobile app.
These are available to request if the Duo Mobile app or text message passcode isn't an option for you.
If you are unable to use your work or personal mobile device to authenticate to protected systems, you can request a YubiKey security key.
This is a small USB device that you connect to your computer. You tap the gold contact during the login process to authenticate. These security keys also work with Google two-factor authentication.
Guides and help
- Add and manage devices
- Logging in to University services
- Back up and restore Duo
- I have a new phone
- Troubleshooting login issues
FAQs
Contact for support
If you need further help, please contact IT Services.
Service status | Live and supported service. |
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Hours of service | 24/7 |
Service support | For help and support with this service, contact IT Services. |
Hours of support | Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday. |
Target availability |
General IT Services targets:
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Our performance |
Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:
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Complaints procedure |
If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch. If you wish to make a complaint, please see our complaints procedure. |
We expect you:
Please note:
See the Duo Mobile Privacy Information for further details.