Feedback
How to give feedback
You can give us your feedback in the way that's easiest for you:
- in person at the Library and IT Help Desk
- phone: +44 (0)1904 323838
- email: itsupport@york.ac.uk
- fill in a comments card. They're available in the Library buildings and in IT classrooms across campus.
You can also let us know your thoughts when we run our annual survey reply to our feedback request email on closure of your case.
The importance of feedback
We constantly strive to deliver excellent customer service to all of our users.
Your feedback is a vital part of this. We value your views and opinions and we welcome all suggestions and constructive feedback - positive or negative.
How feedback is used
We use your feedback to improve our services.
We will always respond to let you know what changes we have made as a result of your feedback
If you send us your comments by email or telephone, you'll receive a reply within five working days. Comments card replies may take slightly longer.
What to do if things have gone wrong
If you are unhappy please tell us.
We know that occasionally things go wrong and we welcome the opportunity to deal with these situations quickly and put things right.
Find out what to do if you wish to make a complaint: