Skip to content Accessibility statement
Search york.ac.uk

IT Services

Home>IT Services>Tools, software and services>Wiki

Wiki (York Wiki Service)

The wiki is our internal web space, where you can create and edit content collaboratively. Spaces can be restricted, making it ideal for publishing work in progress or team-specific information.

All staff have access to the wiki. Due to licensing limitations, we recommend that student-facing content is not hosted on the wiki.

The product we use for York Wiki Service is called Confluence Cloud, which is provided by the vendor Atlassian.

Key features

  • Quickly create simple web pages, from plain text to adding audio, video, checklists and tags.
  • Manage access: wiki spaces can be private to you, shared with specific groups or made available to the public.
  • Access control: Members of the university can also be granted edit access to pages and spaces.
  • Publish internal-facing information such as team workflows and processes, departmental knowledge bases, staff policies and project overviews.
  • Collaborate with others and see changes that are being made in real time.
  • Digital whiteboards: create a whiteboard in your wiki space and collaborate with up to 60 wiki users. Work with sticky notes, text and images.
  • Subscribe to specific pages to get email notifications when updates are published.
  • Wiki pages can’t be indexed by our site search, but individual results can be added for specific search keywords. Contact commmunications-support@york.ac.uk with details of the page(s) you would like to have included and the search keywords that should apply. 

Access instructions

Open the wiki

Available to students and staff (restrictions apply)

Staff can create and edit content using this service. Students can view content that has been shared with them.

Web-based

This service works in your web browser.

Funded by the University

There isn’t a cost to you for standard use.

Access instructions

Open the wiki

Related tools

Guides and help

How-to guides and set up

Search all our guides and help

Training and best practice

Accessibility

Contact for support

If you're experiencing technical issues and need advice, please contact IT Services.

Service commitments

The wiki should only be used for public or internal information. It must not be used for confidential or secret information. Read more about the classification of information and the different levels of security required in the Information Classification Policy.

As the owner of a space on the York Wiki Service, you should:

  • Decide whether your content is suitable for the wiki. If you want to reach a wider audience, you and your content is appropriate to share publicly, you should make your wiki space public or consider an alternative platform.
  • Maintain membership of your wikis. This includes removing the usernames of staff who are no longer active at the University or have moved to a new role where they no longer require access to content.
  • Maintain your wiki content and delete any spaces and pages that are no longer needed.
  • Ensure personally identifiable information is not hosted on the Wiki platform.

The following policies apply to all IT services provided by the University.

Availability

Support

  • This service is managed by IT Services.
  • We are responsible for monitoring, identifying and fixing faults.
  • Support is available during our opening hours.

Standards

  • Our service performance and standards have been produced in consultation with our customers. We regularly monitor the delivery, performance and availability of facilities and services.

We appreciate feedback as it helps us review and continually improve our service.

Page last reviewed: 9 September 2024