Wiki (York Wiki Service)
Related pages
The wiki is our internal webspace, where you can create and edit content collaboratively. Spaces can be restricted, making it ideal for publishing work in progress or team-specific information.
Overview
Eligibility
The wiki is primarily for staff but can also be used by students.
What to use it for
A wiki space is ideal for publishing content and collaborating with others. You can quickly create web pages, from simple text to adding audio, video, checklists, tags and custom functionality. Spaces can be private to you, shared with specific groups or made available to the public.
It can be used to publish:
- team workflows and processes
- departmental knowledge bases
- staff policies
- internal communications
- project overviews and updates
Content for large audiences
If you’re sharing content with large audiences, for example student groups or all staff, you should consider whether your content can be shared publicly. By making your wiki space public, users don’t need to log in and can view content anonymously. This saves on licensing costs and is more economical for the University. (Find out more about setting wiki restrictions and implications.)
- Learn how to make your wiki space public
For something else, you might want to consider our other web content platforms.
Getting started
- Log in with your University email address. You will then be prompted for your username, password and Duo authentication method.
- Select Create to start editing.
Browse existing spaces for examples.
Help and troubleshooting
Help
Our University wiki runs on Confluence. For help, see:
If you're having technical problems using the wiki, please contact IT Services.
Our commitments
| Service status | Live and supported service. |
|---|---|
| Hours of service | 24/7 |
| Service support |
In the first instance, see the University wiki support page. For help resolving technical and log-in issues, contact IT Services. To improve your knowledge and skills, browse user guides from Confluence. The University does not offer training for the wiki or support for user-generated content. |
| Hours of support | IT Services are available to support between 9am to 5pm, Monday to Friday |
| Target availability |
|
| Resilience | The system runs on a highly available cloud solution, hosted by Atlassian. |
| Review cycle | |
| Our performance |
|
|
Complaints procedure |
If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch. If you wish to make a complaint, please see our complaints procedure. |
Your responsibilities
As the owner of a space on the York Wiki Service, you should:
- Decide whether your content is suitable for the wiki. If you want to reach a wider audience, you and your content is appropriate to share publicly, you should make your wiki space public or consider an alternative platform.
- Maintain membership of your wikis. This includes removing the usernames of staff who are no longer active at the University or have moved to a new role where they no longer require access to content.
- Maintain your wiki content and delete any spaces and pages that are no longer needed.