Zoom Phone and desk phones (telephony)
Make and receive calls using the internet rather than traditional phone lines with Zoom Phone, a cloud-based phone system. It integrates seamlessly with Zoom, enabling you to easily elevate traditional calls into video meetings.
This service is part of Zoom.
Key features
- Voicemail: receive and manage voicemails directly within the Zoom app, with options for voicemail transcription.
- Call forwarding: forward calls to another number or device, ensuring you never miss important calls.
- Mobile app integration: make and receive calls from your smartphone, offering flexibility and mobility.
- Call recording: record calls for later review or documentation, useful for meetings and important conversations.
- Video integration: easily switch from a voice call to a Zoom video meeting, enhancing collaboration.
- Call transfers: transfer calls to colleagues seamlessly, whether internally within the University or to external numbers.
- Caller ID and blocking: display your identity or block unwanted calls, providing control over your communication.
- Auto-attendant: set up automated greetings and call routing, ensuring callers reach the right department or person efficiently.
Access instructions
Use Zoom Phone via:
- Zoom app or web browser – make and receive phone calls directly within the Zoom app or web browser on your computer or mobile device.
- On a desk phone – if preferred, you can use a compatible desk phone that supports Zoom Phone.
To find your number, open Zoom (in the app or web browser) and navigate to the Phone menu.
Make a request:
Additional information
Desk phones and compatible equipment
You can request a Zoom Phone compatible handset and accessories from IT Services.
Available options
Poly CCX 500 (£303)
- Use the handset or connect a headset.
- 5” colour touchscreen.
- Award-winning Poly audio technology.
- Supports advanced features like NoiseBlock AI.
- Bluetooth and two USB ports (one type A and one type C).
- Hot desk capable (login and out).
Poly CCX 700 (£482)
- Use the handset or connect a headset.
- 7” colour touchscreen.
- 4 megapixel autofocus camera with privacy shutter.
- Award-winning Poly audio technology.
- Supports advanced features like NoiseBlock AI.
- Bluetooth and two USB ports (one type A and one type C).
- Hot desk capable (login and out).
Poly Rove 30 (£173)
- Requires Poly Rove B2 base unit.
- Dust tight and water resistant (meets IP65 standard).
- Drop proof (up to 2 metres).
- Award-winning Poly audio technology.
- Supports advanced features like NoiseBlock AI.
- Up to 18 hours talk time and 300 hours standby time.
Poly Rove B2 Base Unit (£184)
- Up to 20 SIP registrations.
- Up to 10 simultaneous calls.
- Award-winning Poly audio technology.
- Range of 50 metres.
- Expandable with Rove R8 repeater.
Make a request
- Complete our online form to request a desk phone.
- If you're unsure what you need, please contact Unified Communications for advice.