Google Chat

Google Chat provides an online space for team collaboration.

This service is part of Google Workspace.

Google Chat is not widely used across the University for staff communication. Slack is the primary tool used for real-time conversations and instant messages between staff and teams.

Key features

Create chat rooms for dedicated discussion between a team or project working group.
Integrates with Google Groups to create rooms limited to members of a group.
Conduct threaded conversations.
Send direct messages between users.
Integrates with other Google Workspace apps such as Calendar and Drive.
Bots can participate in rooms or respond to direct messages.
A mobile app is available on the Apple App Store and Google Play.

Access instructions

Open Google Chat

Sign in with your York email address and password.
There are some limitations to using this service in sanctioned countries.

Related tools

Available to staff and students

All members of the University are automatically given a personal Google Workspace account, which includes access to this service. You can use this service on University-managed and personal devices.

App and web-based

This service works in your web browser. The mobile app is compatible with Android and iOS.

Funded by the University

There isn’t a cost to you for standard use.

Access instructions

Open Google Chat

Sign in with your York email address and password.
There are some limitations to using this service in sanctioned countries.

Related tools

Guides and help

How-to guides and set up

Google Chat help (support.google.com)
Get started with Google Chat (support.google.com)
For help with all apps in the Google Workspace, please use our Google Workspace guide.

Accessibility

Google has incorporated a variety of features to make its products usable by people with accessibility needs.

How to use Google Chat with a screen reader (support.google.com)
Google accessibility features and products (about.google.com)
Google accessibility conformance reports (about.google.com)

Contact for support

If you're experiencing technical issues and need advice, please contact IT Services.

Service commitments

Your responsibilities and policies

This service is part of Google Workspace. See Google Workspace: service commitments for related user responsibilities and policies.

The following policies apply to all IT services provided by the University.

Service performance

Availability

This is a live service, available 24/7.
Check the status of this service and any planned maintenance (google.com).

Support

This service is managed by a third party.
They are responsible for monitoring, identifying and fixing faults. We provide advice and support for local issues during our opening hours.
This service is part of Google Workspace. For full details of the support we provide, see Google Workspace: service commitments.

Standards

Our service performance and standards have been produced in consultation with our customers. We regularly monitor the delivery, performance and availability of facilities and services.
Google Workspace Service Level Agreement (workspace.google.com).
Google Workspace services summary (workspace.google.com).

Feedback and complaints

We appreciate feedback as it helps us review and continually improve our service.

Page last reviewed: 9 September 2024