Video & audio streaming

Related pages

The streaming service enables you to add video or audio files to a web page, where they can then be played without being completely downloaded first.

The content is streamed though our customised player, and can be added to the University website and the VLE.

Overview

Eligibility

Only members of staff are able to request this service.

Adding media to the streaming dropbox

Before you can put video and audio files on your web page, you need to add them to the streaming dropbox.

Each department has a streaming storage administrator who can add media files to the dropbox.

If you wish to add files to be streamed from a web page, you need to contact your 'streaming storage' administrator in the first instance.

If you are unsure who this is, or if your department doesn't have a streaming storage administrator yet, contact the Library & IT Help Desk.

Please allow 3 working days for us to set up your dropbox.

The dropbox will gives 5GB storage per department

Additional storage can be provided depending on availability.

Instructions

A full guide to using the streaming service is available on the Communcations and Marketing website:

The E-Learning Development Team have produced a guide to adding files to the VLE:

Help & troubleshooting

Library & IT Help Desk

If you're having problems using the streaming service, get in touch with the Library & IT Help Desk.

Our commitments

Service status Live and supported service.
Hours of service 24/7
Service support For help and support with this service, contact the Library & IT Help Desk.
Hours of support Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.
Target availability

General IT Services targets:

Resilience A single streaming service is active at any one time. In the event of a fault the service can be switched to a backup server. All data is backed up in line with our standard database and file system policies

Known risks

Single server increases the risk of short outages in the event of service failure.
Our performance

Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:

Complaints procedure

If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.

If you wish to make a complaint, please see our complaints procedure.

Your responsibilities

The nominated owner of a department's streaming dropbox is expected to request access for other users or upload content on their behalf.

You are expected to convert your files to a format suitable for streaming.