• IT Services home
• Support, guidance and answers
• IT Services accounts
• Connect on campus
• Work off campus
• Google Workspace
• Filestore
• Software
• IT classrooms & study areas
• Print/copy/scan
• IT accessibility
• Research computing
• Information Systems
• IT security
• Buying equipment
• Unified communications and telephony
• IT training
• Feedback
• A to Z of IT Services
  • OneDrive
• Contact us
• Corporate and Information Services

A to Z of IT Services

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

A

• Accessibility
• Access control tool
• Account
• Active Directory
• Agresso Finance
• Anti-virus software
• Apple Macs: students
• Applications
• Application deployment
• Application development
• Application training
• Associates Database
• Audio streaming
• Authorised Systems Registration tool

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B

• Backups
• Bare-metal virtualisation
• Bomgar
• Business analysis - see Project management & business analysis
• Business Objects Reporting
• Business Systems
• Buying computer equipment

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C

• Calendar
• Campus Firewall
• Chat service: Slack
• China Connect
• Classrooms & study areas
• Code version control
• ColdFusion
• Connect on campus
• Contacts
• Courses
• cPanel Website Hosting
• Custom Groups Tool

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D

• Database services
• Data centre hosting
• Data Warehouse (DWH)
• Departmental Computing Officers (DCOs)
• Deposit Service
• Domain Name System (DNS)
• Doodle (event scheduling tool)
• DropOff Service
• Duo two-factor authentication
• Dynamic Host Configuration Protocol (DHCP)

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E

• eduroam
  • wifi
  • wired network: students
• Email
  • See also: Google Apps/G Suite
  • Advanced mailing lists and newsletters service (Mailjet)
• Email submission and relaying
• End-to-End IT (Staff only - york.ac.uk)
• Event scheduling (Doodle)
• e:Vision
• External network partnerships
• External Users Tool

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F

• Facilities Management network
• Fault reporting
• Feedback
• File transfer
• Filestore
• Firewall
• FTP

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G

• Games consoles
• Google Workspace
  • Blogger
  • Calendar
  • Contacts
  • Drive
  • Email
  • Groups
  • Meet
  • Sites
  • Takeout
  • Pay

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H

• Hardware support:
  • Classroom PCs
  • Staff devices
  • Personal laptops & PCs
• Headsets
• HipChat: Departmental Computing Officer chat service: replaced by Slack

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I

• Identity Federation (Shibboleth) - see single sign-on
• Incident reporting
• Information security
• Information Systems
  • Application development
  • Authorised Systems Registration
• Instant messaging
• Integrations (systems)
• IT Committee
• IT security
• IT Services accounts
• IT Strategy
• IT Support
• IT training

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J

• JANET

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K

• Keynotes
• Kinetics Hospitality
• Knowledge Base
• Kronos Time and Attendance

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L

• LAN Database
• Laptop & PC repair service
• Laptops for staff
• Laptop loans (in conjunction with the Library)
• LDAP
• Library & IT Help Desk
• Licence codes
• Linux
• Linux desktop: staff
• Linux desktop: students
• Linux server hosting

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M

• Mac desktop: students
• Machine registration
• Mailjet
• Maintenance contracts
• Managed hardware service: classroom PCs
• Managed hardware service: staff devices
• Meeting scheduling (Doodle)
• MetaCompliance
• Men and Mice
• Microsoft 365 (formerly Office)
• Microsoft SQL database service
• Microsoft Teams
• Mobile devices
• Moves and changes
• My IT Account
• MySQL database service

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N

• Network: description of the campus network
• Network connection - external partnerships
• Network connection - wired
  
  • Facilities Management devices
  • staff
  • students
• New users
• News

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O

• Off campus users
• Office PCs
• OneDrive
• Oracle database service
• OS X desktop
• Overleaf
• OxMetrics 

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P

• Password change
• PC & laptop repair service
• PC classrooms and study areas
• Penetration testing
• People Database
• People Database Administrators
• Performance and feedback
• Personal web space
• PFACT Full Economic Costing
• Photocopying
• Planon Works Management
• Policies
• PostgreSQL database service
• Print/copy/scan
• Project management & business analysis
• Prospective students
• Purchasing computer equipment

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Q

• Qualtrics survey tool
• Quota (email)
• Quota (filestore)

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R

• Register new account
• Regulations
• Remote access - VPN
• Remote desktop
• Remote support tool: Bomgar
• Rented filestore
• Repairs: classroom PCs
• Repairs: personal laptops
• Repairs: staff hardware
• Research computing
• Restoring files from backup
• Revision control

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S

• Salesforce
• Scanning
• SCP
• Security
• Security testing
• Server hosting - Windows, Linux or bare-metal
• SFTP
• Single sign-on
• SITS Student Records 
• Slack 
• Software
• Software deployment
• Software development
• Software training
• Source control
• SSH service
• SSL certificates
• Staff list
• Status page
• Strategy, IT
• Streaming service
• Student Enquiry Screen
• Study areas
• Support
• Survey tool (Qualtrics)
• System integration
• Systems security review

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T

• Time and Attendance
• Training

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U

• University Information Systems
• Unsupported machines
• User guide

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V

• Vault
• VDS - Virtual Desktop Service
• Version control
• Video streaming
• Viking computing cluster
• Virtual server hosting - Windows, Linux or bare-metal
• Virus protection
• VLE - Virtual Learning Environment
• VPN - Virtual Private Network

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W

• Web authoring & development
• Web page access control
• Web space (personal)
• Webcams
• Webfiles
• Wifi
• Wiki Service
• Windows desktop: staff
• Windows desktop: students
• Windows server hosting
• Wired network: Facilities Management devices
• Wired network: staff
• Wired network: students
• Working from home

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Y

• YIMS - See Information Systems
• York Print Plus
• York Wiki Service
• Yorkshare

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Z

• Zoom (video conferencing)

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