System integration
Related pages
The system integration service is available to ensure that valid and relevant data is available to all University systems.
We aim to avoid data duplication and data silos by using existing systems and processes wherever possible.
Overview
Eligibility
Only members of staff are able to request this service
Almost all IT systems at the University need to be integrated with each other in some form.
For example, details of students are transferred from our student information system to our accommodation system for those eligible to apply.
Another typical integration aspect is authentication. This allows the use of one username and password across a range of systems.
If you are changing an existing system or implementing a new service, arrange an initial conversation to assess your requirements. See the how to request tab for more information.
Any data or authentication services that are implemented by IT Services are fully supported once they are deployed as part of a live service
How we can help
We provide consultation support and advice to ensure that integration requirements are considered as part of system changes or new services.
We can also help with project management and implementation for data and authentication integration. Please get in touch to discuss your needs.
A standard set of questions for use in your system tender documentation can be supplied on request.
How to request
Requests should initially be discussed with either:
- the relevant service manager in support departments
- the Faculty Operations Managers
The request will then be presented to the Business Systems Executive. This group meets every six weeks.
How long will the work take?
Changes to existing integrations are often complex and require detailed analysis and planning. For this reason we ask that any requests are raised as early as possible so that this can be planned alongside existing commitments.
- Changes to existing data integration take three months
- New data integration takes nine months
- New authentication integration takes three months
Help & troubleshooting
Library & IT Help Desk
If you have any questions about system integration, get in touch with the IT Support.
Our commitments
| Service status | Live and supported service. |
|---|---|
| Hours of service | 24/7 |
| Service support | For help and support with this service, contact the IT Support. |
| Hours of support | Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday. |
| Target availability |
General IT Services targets:
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| Resilience | At a high level based on Oracle and Grails resilience for existing integrations. |
| Review cycle | Not actively reviewed. |
| Our performance |
Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:
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Complaints procedure |
If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch. If you wish to make a complaint, please see our complaints procedure. |
Your responsibilities
You should ensure that IT Services are aware of new system proposals. This allows us to provide support when discussing integration with suppliers to ensure that they meet the requirements of our integration strategy.
Systems with poor integration support can result in long-term issues for system maintenance, upgrades and sustainability.