Student and Academic Services

Student and Academic Services is responsible for providing and improving the principal central services that support student life at York.

View the Student and Academic Services Strategy 2015 -2017 Strategy 2015 - 2017 (PDF  , 242kb)

Collectively, and in collaboration with other parts of the University, we contribute to improving the experience and success of University of York students and staff by:

  • developing aspects of student life that can enhance students' learning and capability;
  • providing the support students need to deal with aspects of student life that can inhibit learning and the assurance of academic standards;
  • building college communities in which students feel cared for and able to thrive;
  • promoting and facilitating students' personal development, empowerment, self-reliance, career planning, and employability;
  • enhancing the quality of teaching and learning, and students' academic skills;
  • providing the administrative underpinning for the student life cycle.

View details of our Service level description.

Student and Academic Services Customer Service Excellence success

Following on from our assessment in May 2018 we successfully retained our CSE accreditation. In addition we were awarded two new areas of compliance plus to add to the five that we already held - things that we should promote and share with others as they are particularly strong areas of good practice.

View details of Customer Service Excellence

The Academic Registrar heads up Student and Academic Services and has overall responsibilty for the following:

Academic Support Office which is the leading central service responsible for academic quality assurance and enhancement.  They work with academics and provide services to students to improve students' learning, and support and develop staff who teach and support learners.

Careers and Placements has the leading responsibility for student employability.  They work to enhance students' skills, aspirations, experiences and career planning so that all students feel supported in understanding and achieving their potential and goals.

Student Services (formerly Registry and Student Support) has four teams: Student Data, Records, and Systems; Student Progress; Student Research and Financial Support; and the Student Hub.  The Student Hub provide a single access point for many key support services in one place. 

Open Door and Disability is where you will find the University's student mental health service and the disability services team. The teams work with students to develop strategies to overcome challenges so that they are successful academically and in their wider lives. The Student Hub is the first point of contact for these services

Colleges offer students and those staff who join, a smaller community in which they can feel that they are known personally, they have an impact and make a contribution and which can support their academic growth and personal wellbeing.