Student and Academic Services

Student and Academic Services is responsible for providing and improving the principal central services that support student life at York.

View the Student and Academic Services Strategy 2015 -2017 Strategy 2015 - 2017 (PDF  , 242kb)

Collectively, and in collaboration with other parts of the University, we contribute to improving the experience and success of University of York students and staff by:

  • developing aspects of student life that can enhance students' learning and capability;
  • providing the support students need to deal with aspects of student life that can inhibit learning and the assurance of academic standards;
  • building college communities in which students feel cared for and able to thrive;
  • promoting and facilitating students' personal development, empowerment, self-reliance, career planning, and employability;
  • enhancing the quality of teaching and learning, and students' academic skills;
  • providing the administrative underpinning for the student life cycle.

View details of our Service level description.

Student and Academic Services – Customer Service Excellence certification – we did it!!!

Student and Academic Services has been awarded certification to the Customer Service Excellence Standard.

This is our first assessment and we have been awarded five areas of compliance plus (things that we should promote and share with others as they are particularly strong areas of good practice); this is an outstanding achievement as it is very unusual for so many to be awarded on a first assessment.

The Assessor met the Academic Registrar, Departmental Managers, Service Managers, front line staff, students and partners across all of the Service Areas.  

The Assessor recorded that there is a high level of insight into customer needs, with regular consultation with students across all areas.  Satisfaction levels are good across all areas surveyed.  The Assessor noted that there is a clear culture of customer orientated service delivery, and good sharing of information with, and learning from, other HE institutions.

Further comments by the Assessor’s included:

  • There is a clear culture across S&AS of seeking to provide a good student experience.  
  • There is a clear culture of continuous improvement.
  • Evidence from surveys, professional expertise and awareness of the various sectors ensure that insight is used to develop and improve services.
  • Staff are also very focused on individuals and are empowered to support and help resolve issues and problems they may have.
  • Staff have good understanding of the needs of their various customer groups.
  • Partnership working is strong both with internal customers and external partners. There are excellent links with local communities, particularly through student volunteering.

Congratulations to all staff in Student and Academic Services in achieving this formal recognition and acknowledgement of the consistently fair, efficient and reliable service that is provided on a daily basis by S&AS staff.

View details of Customer Service Excellence

The Academic Registrar heads up Student and Academic Services and has overall responsibilty for the following:

Academic Support Office which is the leading central service responsible for academic quality assurance and enhancement.  They work with academics and provide services to students to improve students' learning, and support and develop staff who teach and support learners.

Careers and Placements has the leading responsibility for student employability.  They work to enhance students' skills, aspirations, experiences and career planning so that all students feel supported in understanding and achieving their potential and goals.

Student Services (formerly Registry and Student Support) has four teams: Student Data, Records, and Systems; Student Progress; Student Research and Financial Support; and the Student Hub.  The Student Hub provide a single access point for many key support services in one place. 

Open Door and Disability is where you will find the University's student mental health service and the disability services team. The teams work with students to develop strategies to overcome challenges so that they are successful academically and in their wider lives. The Student Hub is the first point of contact for these services

Colleges offer students and those staff who join, a smaller community in which they can feel that they are known personally, they have an impact and make a contribution and which can support their academic growth and personal wellbeing.