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Professional Services Support Officers

We are a flexible resource that can be deployed on a temporary, short term basis where needed the most within Central Professional Services.

We provide high level (Grade 5) administrative support, while managing our workloads in the Strategic Planning & Performance Directorate where we're based; this includes helping you to deliver continuous services with minimal disruption, or the need to stop other pieces of work.

Due to the variety of our work, we're happy to work from our local office in Strategic Planning & Performance, face-to-face in the teams we're supporting or work from home.
There will be times when our competing priorities and organised schedules will necessitate us being able to choose where we work; to suit access to resources, people and systems as well as engage in our directorate meetings.
We recognise the value of being able to integrate into teams so please do consider this in your request. A flexible approach to our support is appreciated to provide us with autonomy and choice to deliver the best outputs while managing our commitments and schedules across the different areas.
We are are line managed by Cheryl Saggers who will maintain line management responsibilities throughout all PSSO assignments. 

Requesting support

You can request support through our support request form.

This will then be reviewed by our team line manager, Cheryl Saggers, who will triage and delegate the requests, as well as create the initial brief/handover for the PSSO(s) assigned to your case. 

For further information, or support in filling in the form, contact 

Meet the team

Alison O'Sullivan 

I previously worked at the University in Design & Print and led on the roll-out of a new print service at the time, later working in managerial/supervisory service roles in a food retail business. 



Claire Curran

I joined the University from an executive assistant role at York St John University, having previously spent three years at City of York Council as an executive assistant to the five directors of Children’s Services.




Who we work with

We understand that Central Professional Services is a broad organisation with many requirements.

Since beginning our roles as support officers in March 2023, we have worked with:

  • Marketing - Student data analysis 
  • International Recruitment Team - Agent Contract Renewals
  • Admin Shared Development - Process Improvement
  • Student Support - Step Ahead, SITS, Student Buddying Scheme
  • Careers & Placements - York Strengths Observers
  • MRAO CRM Team - POVD Bursaries
  • HR - GTA Contracts
  • PVC Office - Project Support
  • SaAS - Special Cases
  • DTEF - Hi-Flex User analysis

Case studies

Admin Shared Development

  • Process Improvements
    • Attended and helped facilitate workshops
    • Provided admin support in coordinating each 4-week sprint session
  • Admin Conference
    • Helped to organise all aspects of the day
  • Admin Hub
    • Improved process information
    • Signposting to existing information
    • Best practice, templates
  • #help-admin Slack channel
    • One place for all administrators to ask questions
    • Quickly get help for any questions
    • Visibility of answers to help everyone
    • Find out updates directly

CRM team

  • POVD bursary processing
    • Helped with backlog of claims
    • Helped automate the process using Apps Script
  • Unibuddy
    • Export and tidy data
    • Import tidy data to CRM
    • Check for duplicates/errors 
  • PowerAutomate
    • Investigate how it can be used/integrated to CRM

International Recruitment team

  • Agent Contract drafting
    • Helped with backlog of contracts
    • Automated their process with Apps Script
    • Liaised with DISC Team
  • Scholarship Marking
    • Assessing applications
  • Student Barometer Presentation Organisation
    • Liaising with various teams to coordinate events

Student Support Team

  • Step Ahead
    • Application processing
    • Using SITS to assess applications
  • Student Buddying Scheme
    • Helped with backlog of claims
    • Matching students on their shared interests
  • International Student Support Team
    • Coordinated airport collections for new students