Sometimes things happen that can seriously impair your performance in an assessment or prevent you undertaking the assessment at the scheduled time. If these events are unforeseeable and exceptional (i.e. serious and unusual) you may be able to defer an assessment or take it again.
Circumstances that may fall into this category are:
Academic studies are challenging and everyday life is full of ups and downs. We expect you to use the appropriate support services to help you develop strategies for managing normal difficulties. Your supervisor, college staff or other members of the academic community can help you access these.
The following never qualify as exceptional circumstances:
a. submitting the wrong file type or a corrupted file
b. starting the upload after the deadline has passed
c. a claim of technical issues on behalf of the University with no proof of an error message/ system failure on either the VLE or the University network.
The following may only be regarded as exceptional if there is evidence that they are unforeseeable, unavoidable and had an impact on the assessment:
If unforeseeable and exceptional circumstances do occur, you must seek support and provide evidence as soon as possible at the time of the occurrence.
You must submit a claim before the deadline for the assessment (or date of the exam) if possible, or in any event no later than 7 days after the date of the assessment.
You must also check your departmental guidance on deadlines for submission of a claim.
Supporting evidence must:
To acquire evidence from a professional source, such as a doctor, psychiatrist, Open Door counsellor or other relevant professional, you may find if helpful to provide them with this form to complete:
If you provider does not wish to complete this form, they can use it as a prompt for their own letter - the form indicates what sort of information is useful to an Exceptional Circumstances Committee when considering your claim.
Exceptional circumstances affecting assessment policy
- 2019/20 EC. Exceptional Circumstances Policy (university of York) (PDF , 1,332kb) (Part of the University staff Guide to Assessment)
Use support available
The University offers a range of services to help you develop skills to cope and manage challenges:
To submit an exceptional circumstances claim, you should complete and submit the online Exceptional Circumstances Application Form.