Accessibility statement

Exceptional circumstances affecting assessment

Sometimes things happen that can seriously impair your performance in an assessment or prevent you undertaking the assessment at the scheduled time. If these events are unforeseeable and exceptional (ie serious and unusual) you may be able to defer an assessment or take it again. 

Student Support Plans (for students with a disability) sometimes have the option to request an extension on a piece of work as part of their Plan's adjustments or to defer an examination attempt. The way to request such an extension or exam deferral is to use the exceptional circumstances claim form (at the end of this page) but to indicate that you are requesting an adjustment via your SSP when the form asks for this. Your request will then be forward to your departmental Disability Officer directly.

Evidence Requirements

Exceptional circumstances claims must be supported by appropriate evidence (see the Exceptional Circumstances policy below for details). There may be limited circumstances in which some assessments are covered by self-certification processes, but please contact your academic department directly about this for the time being. Further guidance will be issued in due course.

Can I submit an Exceptional Circumstances claim if I am unable to submit my online exam?

Procedure for online exams:

  • Students are allowed to submit an ECA claim citing any circumstances covered by the Exceptional Circumstances Policy
  • a student who does not submit the online exam can submit an ECA claim if the non-submission is as a result of exceptional circumstances
  • a student who submits the online exam can also submit an ECA claim if they believe that exceptional circumstances have affected their performance in the exam
  • the ECA claim must be received within 7 days of the end of the submission window
  • the outcome of successful claim would be the opportunity to sit the affected assessments(s) 'as if for the first time' (sometimes referred to as SAIFFT) at the next opportunity. You will not be granted an extension to complete the work.

Although we will allow extensions, and assessments to be taken 'as if for the first time', in the Summer (which would be likely to take place in the August assessment period for the latter), if those assessments are similarly affected, or students fail to meet the progression criteria at the delayed attempt at the assessment, it is unlikely that they will be able to recoup the assessment in time for the start of the next academic year.

In such cases it is very likely that you will need to take a Leave of Absence for the following academic year.

What are exceptional circumstances?

Circumstances that may fall into this category are:

  • Exceptional medical circumstances eg hospitalisation or incapacitation through injury, illness, or mental health crisis.
  • Close bereavement eg partner, child, parent, sibling, grandparent, and grandchild. Housemates or very close friends may also be considered as ‘close’, though evidence of the relationship may be required.
  • Victim of a serious crime.
  • Disabilities for which reasonable adjustments are not yet in place and where the delay is not due to the student
  • Exceptional and unforeseeable transport difficulties eg major transport incidents, cancelled flights. This does not include every-day issues eg traffic congestion, missed buses or trains.
  • Interviews for work-placements or for employment which cannot be changed.
  • Legal proceedings requiring attendance.
  • Exceptional personal circumstances eg events that result in a serious impact on a student’s ability to engage with academic work during the assessment period in question.
  • Specific Covid-19 related circumstances as set out above:
    1. Illness with symptoms of Covid-19 (or similar symptoms)
    2. Unexpectedly challenging circumstances in a student’s domestic situation that could not reasonably have been anticipated or prevented - eg member(s) of their family are ill or self-isolating and they have consequent caring responsibility, etc
    3. Circumstances are such that access to reliable internet and/or required technology (for revision, or reliable submission of assessments) is unexpectedly unavailable during the course of the assessment
    4. Other severe impacts of Covid-19 (such as impact on mental health, interaction with existing disability, etc.)

What are ‘normal difficulties’ and not grounds for a claim?

Academic studies are challenging and everyday life is full of ups and downs. We expect you to use the appropriate support services to help you develop strategies for managing normal difficulties. Your supervisor, college staff or other members of the academic community can help you access these.

The following never qualify as exceptional circumstances:

  • Loss of work not backed up or printing problems
  • Accidental submission of an incorrect document (eg an assignment from another module or an incomplete earlier draft of the assignment)
  • In the event of electronic submission, the following will not be accepted as exceptional circumstances:

a. submitting the wrong file type or a corrupted file
b. starting the upload after the deadline has passed
c. a claim of technical issues on behalf of the University with no proof of an error message/ system failure on either the VLE or the University network.

  • Misreading of the examination timetable
  • English not being a first language
  • Deadlines for work or exams being set close together

The following may only be regarded as exceptional if there is evidence that they are unforeseeable, unavoidable and had an impact on the assessment:

  • Weddings
  • Constraints arising from paid employment (full-time students)
  • Holidays
  • Relationship breakdown
  • Moving house
  • Disabilities for which reasonable adjustments have been made
  • Financial difficulties
  • Planned health appointments
  • For an electronic submission of an assessment, a delay of up to 30 minutes between starting and completing the file upload process

Submitting a claim 

You must submit a claim before the deadline for the assessment (or date of the exam) if possible, or in any event no later than 7 days after the date of the assessment.

You must also check your departmental guidance on deadlines for submission of a claim.


Exceptional circumstances affecting assessment policy

Use support available

The University offers a range of services to help you develop skills to cope and manage challenges:

To submit an exceptional circumstances claim, you should complete and submit the online form.

Exceptional Circumstances Application Form