Sometimes things happen that can seriously impair your performance in an assessment or prevent you undertaking the assessment at the scheduled time. If these events are unforeseeable and exceptional (i.e. serious and unusual) you may be able to defer an assessment or take it again.
Student Support Plans (for students with a disability) sometimes have the option to request an extension on a piece of work as part of their Plan's adjustments or to request a further sit 'as if for the first time'. The way to request such an extension or sit 'as if for the first time' is to use the exceptional circumstances claim form (at the end of this page) but to indicate that you are requesting an adjustment via your SSP when the form asks for this. Your request will then be forward to your departmental Disability Officer directly.
Please note: The guidance on the procedure for submitting a claim was updated on 11 May 2020
The situation at the moment is unprecedented, and the impact is both unforseeable and unavoidable. The University is doing everything it can to allow students to continue to engage in their study, and to allow them to make academic progress where this is reasonable for them. However, we understand that this is impacting everyone differently, and that for some students it may not be possible to properly engage with their study or assessment at some points in the coming months.
There are many valid exceptional circumstances that relate to the COVID-19 pandemic. These include:
If you are experiencing a genuine impact as a result of COVID-19, or any other exceptional circumstance which would normally be covered by the Exceptional Circumstances Policy, please note that we do not require you to visit health or other professionals to obtain evidence. We will allow self-certification. You can still apply for exceptional circumstances in the usual way using the existing form.
These provisions apply during the COVID-19 pandemic until further notice. Students will be given a month's prior warning of their cessation and the reintroduction of normal evidence requirements.
Procedure for online exams:
It's important that you know that though we will allow extensions and assessments as if for the first time in the Summer (likely the August resit period), if those assessments are similarly affected, or students fail to meet the progression criteria at the delayed attempt, it is unlikely that they will be able to recoup the assessment in time for the start of the next academic year, and so will likely need to take a Leave of Absence.
Circumstances that may fall into this category are:
Academic studies are challenging and everyday life is full of ups and downs. We expect you to use the appropriate support services to help you develop strategies for managing normal difficulties. Your supervisor, college staff or other members of the academic community can help you access these.
The following never qualify as exceptional circumstances:
a. submitting the wrong file type or a corrupted file
b. starting the upload after the deadline has passed
c. a claim of technical issues on behalf of the University with no proof of an error message/ system failure on either the VLE or the University network.
The following may only be regarded as exceptional if there is evidence that they are unforeseeable, unavoidable and had an impact on the assessment:
If unforeseeable and exceptional circumstances do occur, you must seek support and provide evidence as soon as possible at the time of the occurrence.
You must submit a claim before the deadline for the assessment (or date of the exam) if possible, or in any event no later than 7 days after the date of the assessment.
You must also check your departmental guidance on deadlines for submission of a claim.
Supporting evidence must:
To acquire evidence from a professional source, such as a doctor, psychiatrist, Open Door counsellor or other relevant professional, you may find if helpful to provide them with this form to complete:
If you provider does not wish to complete this form, they can use it as a prompt for their own letter - the form indicates what sort of information is useful to an Exceptional Circumstances Committee when considering your claim.
Exceptional circumstances affecting assessment policy
- 2019/20 EC. Exceptional Circumstances Policy (university of York) (PDF , 1,332kb) (Part of the University staff Guide to Assessment)
Use support available
The University offers a range of services to help you develop skills to cope and manage challenges:
To submit an exceptional circumstances claim, you should complete and submit the online Exceptional Circumstances Application Form.