Coronavirus: University support services are still available via telephone and email.

If you are finding things difficult, it is important to know that you do not have to struggle alone. We can help you find support wherever you are.

Open Door

Open Door is a team of Mental Health Practitioners at the University providing support to registered students experiencing psychological or mental health difficulties. 

Open Door is not an emergency service; if your situation requires an immediate response, please visit our in crisis now page. 

Access Open Door support

Just need to talk?

Sometimes all you need is to share your problems and feelings with someone else. If you're going through a tough time, you can access free online support with Big White Wall, an anonymous 24/7 online global community with support from trained professionals. 

Big White Wall

University support services

Each college has College Tutors to provide confidential pastoral care. They are a team of trained postgraduate students who live in college and help resolve issues or point you to specialists.

Whether you are an on-campus resident or not, you can arrange an appointment with a College Tutor by emailing yourcollege-help@york.ac.uk (e.g. alcuin-help@york.ac.ukconstantine-help@york.ac.uk, etc).

There are lots of people also ready to lend a sympathetic ear:

External sources of support

Your doctor

Your doctor can diagnose your mental health needs and offer guidance and medical treatment. Mental illnesses often have physical causes and symptoms. Your doctor may prescribe medication but they can also help you access talking therapies and psychological treatment.

Make sure you are registered with a doctor - see our information on healthcare to find out how. 

Improving Access to Psychological Therapies (IAPT)

York & Selby IAPT offer evidence based psychological treatments for stress, anxiety difficulties and depression. IAPT is not a crisis or urgent response service. They offer appointments on campus and you do not need a referral from a GP, though you must be registered with a GP in York or Selby. Telephone +44 (0)1904 556840.

IAPT also have an online service, SilverCloud Online CBT (Cognitive Behaviour Therapy). If you would like to access this free service, which can be prescribed instead of or before any other treatment options, please contact IAPT on 01904 294841 or email iaptyorkselby.lypft@nhs.net

Samaritans

Samaritans are available round the clock providing confidential support to anyone who needs it. Phone them anytime to discuss any concern – big or small. Call 116 123 (free to call). *Please note there will be no campus drop-ins during Summer Term 2020.

SHOUT

Shout is a 24/7 free text service for support in a crisis. Text 85258 (it's free on all major mobile networks).

Student Minds

​Student Minds is the UK’s student mental health charity, providing peer support programmes and resources.

Students Against Depression

Students Against Depression is a service run by students offering advice, information, guidance and resources to those affected by low mood, depression and suicidal thinking.

Hopeline

Hopeline is a confidential support and advice service for people under 35 who are experiencing thoughts of suicide or anyone concerned that a young person could be thinking about suicide. Call 0800 068 4141.

The Mix

The Mix provides essential support for under 25’s. Call 0808 808 4994 or use the chat service.

CALM (Campaign Against Living Miserably)

The Campaign Against Living Miserably (CALM) is especially aimed at males who may be experiencing isolation and low mood. Contact them between 5pm and midnight on 0800 58 58 58 or use the chat service.

The Haven @ 30 Clarence Street (out of hours service)

The Haven @30 Clarence Street provides a warm and welcoming space to access support and relieve emotional distress. It's open every night between 6pm and 11pm. No appointment is needed, just turn up or phone 07483 141 310.

Mental Health and Wellbeing in York

The Mental Health and Wellbeing in York (PDF , 1,179kb) directory provides a comprehensive list of external resources for support, advice and information on mental wellbeing available in York.

In crisis now