Help and support

Mother duck and ducklings

If you are finding things difficult, it is important to know that you do not have to struggle alone.

We can help you find support both on campus and off.

In crisis now

Call 999 for emergency services - or for security services on campus call 01904 32 3333 or use the Safezone app.

Just need to talk?

Sometimes all you need is to talk about your problems and feelings with someone who will listen. There are lots of people ready to lend a sympathetic ear, including your College team.

Need something more? Open Door.

Open Door is a team of professionals providing support to registered students experiencing psychological or mental health difficulties. They work Monday to Friday and during term time open until 10pm. In vacation Open Door is open until 4pm.

To make an appointment with Open Door, please complete the online referral form, and we will endeavour to contact you within two working days. Open Door is not an emergency service; if your situation requires an immediate response, please visit the Emergency contacts page. 

Students in crisis may be referred for assessment more quickly. Academic Supervisors, College Teams or Security Services may contact the Open Door directly if they think the student is very unwell or a risk to themselves or others.

To contact Open Door, please telephone +44 (0)1904 322140 or email You can find the Open Door Team in the Sally Baldwin Buildings on Campus West.

Confidentiality: Open Door is a confidential service and we will not advise family or friends of your registration. We will discuss data protection and confidentiality in full at your initial appointment.

Policy statement on confidentiality and data protection
Every effort should be made to discuss with a student their preferences about what information about them may be given to whom and to keep them informed as to the use of their information and the decisions and action taken in respect to them. The University Data Protection Policies then apply to the preferences of the student, which may normally only be over-ridden if there is judged to be significant risk of self-harm or harm to others.

Student Privacy Notice

Open Door and Disability privacy notice (PDF , 70kb)

Feedback: If you would like to give any feedback on your experiences with Open Door or Disability please contact the Operations Manager -


York & Selby IAPT offer evidence based psychological treatments for stress, anxiety difficulties and depression.

They offer appointments on campus and you do not need a referral from a GP. 

If you’re registered with a GP in York or Selby, you can access IAPT.
Just telephone +44 (0)1904 556840 or email

Your doctor

Your doctor can diagnose your mental health needs and offer guidance and medical treatment.

Mental illnesses often have physical causes and symptoms. Your doctor may prescribe medication, but they can also help you access talking therapies and psychological treatment.

Make sure you are registered with a general practitioner (GP). You can also search the NHS website for GP surgeries in the area.


Samaritans are available round the clock providing confidential support to anyone who needs it. Their volunteers have been through months of training to qualify as a Samaritan. 

There are Samaritan drop-ins on campus from 6.00pm to 8.00pm every Monday in Seebohm Rowntree Building (A/TB/033) and Wednesday at Goodricke College (in GNU/001) or you can phone them anytime to discuss any concern – big or small.

  • Tel: +44 (0)1904 655 888 (local call charges apply)
  • Tel: 116 123 (this number is free to call)

The Haven @ 30 Clarence Street - out of hours service

Open every night between 6:00pm and 11:00pm. No appointment needed, just turn up or ring 07483 141 310.

A&E isn't always the best place if you are in distress. It can be busy and there isn't always a mental health professional to talk to. The Haven @30 Clarence Street provides a warm and welcoming space to access support and relieve emotional distress. 

Mental Health Matters - The Haven

Crisis and Access Service (York)

NHS mental health support in York is provided by Tees, Esk and Wear Valleys NHS foundation Trust. Referrals should be made through your GP.

The Open Door is available with thanks to the Alumni Fund for continued support and funding.

York annual fund logo.