Help and support

Mother duck and ducklings

If you are finding things difficult, it is important to know that you do not have to struggle alone.

We can help you find support both on campus and off.

In crisis now

Call 999 for emergency services - or for security services on campus call 01904 32 3333 or use the Safezone app.

Just need to talk?

Sometimes all you need is to talk about your problems and feelings with someone who will listen. There are lots of people ready to lend a sympathetic ear, including your College team.

Need something more? Open Door.

Open Door is a team of professionals providing support to registered students experiencing psychological or mental health difficulties. They work Monday to Friday and during term time open until 10pm. In vacation Open Door is open until 4pm.

To make an appointment with Open Door, please complete the online referral form, and we will endeavour to contact you within two working days. Open Door is not an emergency service; if your situation requires an immediate response, please visit the Emergency contacts page. 

Students in crisis may be referred for assessment more quickly. Academic Supervisors, College Teams or Security Services may contact the Open Door directly if they think the student is very unwell or a risk to themselves or others.

To contact Open Door, please telephone +44 (0)1904 322140 or email opendoor@york.ac.uk. You can find the Open Door Team in the Sally Baldwin Buildings on Campus West.

Confidentiality: Open Door is a confidential service and we will not advise family or friends of your registration. We will discuss data protection and confidentiality in full at your initial appointment.

Student Privacy Notice

Open Door and Disability privacy notice (PDF  , 70kb)

Feedback: If you would like to give any feedback on your experiences with Open Door or Disability please contact the Operations Manager - laila.fish@york.ac.uk

Your doctor

Your doctor can diagnose your mental health needs and offer guidance and medical treatment.

Mental illnesses often have physical causes and symptoms. Your doctor may prescribe medication, but they can also help you access talking therapies and psychological treatment.

Make sure you are registered with a general practitioner (GP). You can also search the NHS website for GP surgeries in the area.

Samaritans

Samaritans are available round the clock providing confidential support to anyone who needs it. Their volunteers have been through months of training to qualify as a Samaritan. 

There are Samaritan drop-ins on campus from 6.00pm to 8.00pm every Monday in the Library (in LFA/130) and Wednesday at Goodricke College (in GNU/001) or you can phone them anytime to discuss any concern – big or small.

  • Tel: +44 (0)1904 655 888 (local call charges apply)
  • Tel: 116 123 (this number is free to call)

The Haven @ 30 Clarence Street - out of hours service

Open every night between 6:00pm and 11:00pm. No appointment needed, just turn up or ring 07483 141 310.

A&E isn't always the best place if you are in distress. It can be busy and there isn't always a mental health professional to talk to. The Haven @30 Clarence Street provides a warm and welcoming space to access support and relieve emotional distress. 

Mental Health Matters - The Haven

Crisis and Access Service (York)

NHS mental health support in York is provided by Tees, Esk and Wear Valleys NHS foundation Trust. Referrals should be made through your GP,

IAPT

IAPT is an NHS service for Improving Access to Psychological therapies. It offers a range of evidence-based psychological therapies for common mental health problems.

Improving Access to Psychological Therapies (IAPT) (PDF  , 693kb) 

If you’re registered with a GP in York or Selby, you can access IAPT without a GP referral. Just telephone +44 (0)1904 556820 or email tewv.iaptyorkselby@nhs.net


The Open Door is available with thanks to the Alumni Fund for continued support and funding.

York annual fund logo.