If you are finding things difficult, it is important to know that you do not have to struggle alone. We can help you find support both on campus and off.

Just need to talk?

Sometimes all you need is to talk about your problems and feelings with someone who will listen. Your college team offers quick and confidential appointments. Usually, there will be someone to talk to the very same day.

Each college has College Tutors to provide confidential pastoral care. They are a team of postgraduate students who live in residence within your college community and work closely with the college to help resolve issues or to point you in the direction of specialists. If you are concerned about someone else, College Tutors can also offer support for friends.

Whether you are an on-campus resident or not, you can arrange an appointment with a College Tutor by emailing yourcollege-help@york.ac.uk (e.g. alcuin-help@york.ac.ukconstantine-help@york.ac.uk, etc).

There are lots of people also ready to lend a sympathetic ear:

Need something more? Open Door.

Open Door is a team of professionals providing support to registered students experiencing psychological or mental health difficulties. 

Open Door is not an emergency service; if your situation requires an immediate response, please visit our in crisis now page. 

To make an appointment with Open Door, please complete the Open Door and Disability online referral form, and we will endeavour to contact you within two working days. 

Open Door and Disability online referral form

Academic supervisors, college teams or Security may contact Open Door directly if they think a student is very unwell or a risk to themselves or others.

Open Door
Sally Baldwin Buildings, Campus West
Open Monday to Friday (until 10pm in term time and until 4pm during vacation)
+44 (0)1904 322140
opendoor@york.ac.uk

Open Door and confidentiality

Confidentiality

Open Door is a confidential service and we will not advise family or friends of your registration. We will discuss data protection and confidentiality in full at your initial appointment.

Policy statement on confidentiality and data protection

Every effort should be made to discuss with a student their preferences about what information about them may be given to whom and to keep them informed as to the use of their information and the decisions and action taken in respect to them. The University Data Protection Policies then apply to the preferences of the student, which may normally only be overridden if there is judged to be significant risk of self-harm or harm to others.

Feedback 

If you would like to give any feedback on your experiences with Open Door or Disability please contact the Operations Manager, Laila Fish: laila.fish@york.ac.uk

Help and support off campus

Your doctor

Your doctor can diagnose your mental health needs and offer guidance and medical treatment. Mental illnesses often have physical causes and symptoms. Your doctor may prescribe medication but they can also help you access talking therapies and psychological treatment.

Make sure you are registered with a doctor - see our information on healthcare to find out how. 

Crisis and Access Service (York)

NHS mental health support in York is provided by Tees, Esk and Wear Valleys NHS foundation Trust. Referrals are made through your GP. For more information, see Access to mental wellbeing services AMH Vale of York (nhs.uk).

Improving Access to Psychological Therapies (IAPT)

York & Selby IAPT offer evidence based psychological treatments for stress, anxiety difficulties and depression. IAPT is not a crisis or urgent response service. They offer appointments on campus and you do not need a referral from a GP, though you must be registered with a GP in York or Selby. Telephone +44 (0)1904 556840.

Samaritans

Samaritans are available round the clock providing confidential support to anyone who needs it. Phone them anytime to discuss any concern – big or small. Call +44 (0)1904 655 888 (local call charges apply) or 116 123 (free to call).

There are Samaritan drop-ins on campus from 6pm to 8pm every Monday in Seebohm Rowntree Building (A/TB/033) and Wednesday at Goodricke College (in GNU/001) during term time.

The Haven @ 30 Clarence Street (out of hours service)

The Haven @30 Clarence Street provides a warm and welcoming space to access support and relieve emotional distress. It's open every night between 6pm and 11pm. No appointment is needed, just turn up or phone 07483 141 310.

Mental Health and Wellbeing in York

The Mental Health and Wellbeing in York (PDF , 1,179kb) directory provides a comprehensive list of external resources for support, advice and information on mental wellbeing available in York.

In crisis now