Help and support

Mother duck and ducklings

If you are finding things difficult, it is important to know that you do not have to struggle alone.

We can help you find support both on campus and off.

In crisis now

Call 999 for emergency services - or for security services on campus call 01904 32 3333 or use the Safezone app.

Just need to talk?

Sometimes all you need is to talk about your problems and feelings with someone who will listen. There are lots of people ready to lend a sympathetic ear, including your College team.

Need something more? Open Door.

The Open Door is a team of professionals providing support to registered students experiencing psychological or mental health difficulties. They work Monday to Friday during office hours.

To make an appointment with Open Door, please complete the online referral form, and we will endeavour to contact you within two working days. Open Door is not an emergency service; if your situation requires an immediate response, please visit the Emergency contacts page. 

Students in crisis may be referred for assessment more quickly. Academic Supervisors, College Teams or Security Services may contact the Open Door directly if they think the student is very unwell or a risk to themselves or others.

To contact Open Door, please telephone +44 (0)1904 324140 or email You can find the Open Door Team in the Sally Baldwin Buildings on Campus West.

Confidentiality: Open Door is a confidential service and we will not advise family or friends of your registration. We will discuss data protection and confidentiality in full at your initial appointment.

Your doctor

Your doctor can diagnose your mental health needs and offer guidance and medical treatment.

Mental illnesses often have physical causes and symptoms. Your doctor may prescribe medication, but they can also help you access talking therapies and psychological treatment.

Make sure you are registered with a general practitioner (GP). Unity Health is the on-campus university health centre. You can also search the NHS website for other GP surgeries in the area.


IAPT is an NHS service for Improving Access to Psychological therapies. It offers a range of evidence-based psychological therapies for common mental health problems.

If you’re registered with a GP in York or Selby, you can access IAPT without a GP referral. Just telephone +44 (0)1904 556820 or email


Samaritans are available round the clock providing confidential support to anyone who needs it. Their volunteers have been through months of training to qualify as a Samaritan. 

There are Samaritan drop-ins on campus from 6.00pm to 8.00pm every Monday in the Library (in LFA/130) and Wednesday at Goodricke College (in GNU/001) or you can phone them anytime to discuss any concern – big or small.

  • Tel: +44 (0)1904 655 888 (local call charges apply)
  • Tel: 116 123 (this number is free to call)

Crisis and Access Service (York)

NHS mental health support in York is provided by Tees, Esk and Wear Valleys NHS foundation Trust. Referrals should be made through your GP,

The Open Door is available with thanks to the Alumni Fund for continued support and funding.

York annual fund logo.