Open Door

Open Door is a team of Mental Health Practitioners providing support to registered students experiencing psychological or mental health difficulties. 

How do I access Open Door support?

Open Door is not an emergency service; if your situation requires an immediate response, please visit our in crisis now page. 

To make an appointment with Open Door, complete the Open Door and Disability online referral form, and we will endeavour to contact you within two working days.

Open Door and Disability online referral form

If you feel unable to complete the form please let us know by email opendoor@york.ac.uk or telephone +44 (0)1904 322140. 

Opening times (via Zoom, phone and email)

Term time
9am-9pm Monday to Friday

Out of term time
10am-5pm Monday to Friday

What happens when we receive your form?

Your form will be reviewed within one working day and you will be contacted by your preferred method within two working days by a Practitioner who will support you from that point. You may then be offered an appointment or other support recommended by the Practitioner.

What happens at your first appointment?

You will come to our reception at Sally Baldwin Block B and you will be greeted by our receptionist who will be expecting you. You will be asked to complete some paperwork and a consent form, then your Practitioner will come and collect you and take you to a confidential space. You will be offered space to talk and begin to work with your Practitioner to explore what is concerning you.

Contact us

Open Door
opendoor@york.ac.uk
+44 (0)1904 322140
Sally Baldwin Block B

Confidentiality

Open Door is a confidential service and we will not advise family or friends of your registration. We will discuss data protection and confidentiality in full at your initial appointment.

Policy statement on confidentiality and data protection

Every effort should be made to discuss with a student their preferences about what information about them may be given to whom and to keep them informed as to the use of their information and the decisions and action taken in respect to them. The University Data Protection Policies then apply to the preferences of the student, which may normally only be overridden if there is judged to be significant risk of self-harm or harm to others.

Feedback 

If you would like to give any feedback on your experiences with Open Door or Disability please contact the Operations Manager, Laila Fish: laila.fish@york.ac.uk

Contact us

Open Door
opendoor@york.ac.uk
+44 (0)1904 322140
Sally Baldwin Block B