Student support and advice

Need assistance? Whether it's a simple question or more in-depth support, there's a variety of help on hand for you while studying.

For out-of-hours support, call 999 for emergencies or contact Campus Safety via the SafeZone app or telephone 01904 32 3333 (for urgent queries) or 01904 32 4444 (for general security and safety questions).

Student Hub

If you're not sure who to contact, start with the Student Hub.

The Student Hub is a first point of contact for support and advice. Contact our Student Hub front-of-house team for quick queries, cost of living worries, information on private housing, or help with finance or official documents. 

Call on +44 (0)1904 324140 or Live Chat between 10am and 4pm Mon-Fri. To use Live Chat, click on the red icon in the top right-hand corner of this page.

Find out more about how the Student Hub can help you

Support for our communities

Support topics

Support with increasing costs of living

The current cost of living crisis is affecting everyone. Find all the support we offer in one place. You can also sign up for free with our partner financial wellbeing platform, Blackbullion.

Visit the cost of living hub

Support for your studies

Our Student Academic Engagement and Wellbeing Policy sets out how we support you to participate fully in your studies so that you can make the most of everything university life has to offer.

We ask you to check-in to on-campus teaching sessions to help us quickly identify if it looks like you may be struggling or experiencing difficulties.

Every student has a supervisor to help and advise you on all aspects of life at university. You should meet with your supervisor regularly and discuss any issues preventing academic progress as well as ways to develop your study skills.

If things go wrong

Your students' unions

Success at York Toolkit

Are you looking for motivation? Feeling stressed? Dealing with a setback? Not sure how to think about your future? Use our Success at York Toolkit to develop skills and motivation to ensure you get the most out of your time at York.

Success at York Toolkit