Support for online and distance learners

We want you to get the most out of your experience and feel a sense of belonging to York, no matter where you are based. We support you by providing resources, contacts and opportunities to connect with fellow online and distance learners.

Get in touch

If you need help, get in touch with our dedicated Online and Distance Learning support team:

Visit York

If you want to visit York, we can help make the most of your visit. All online and distance learners are members of Wentworth College so you can use their facilities and you'll also have access to common areas and study spaces. You may wish to book accommodation on campus.

Key information

Studying with York

Academic services across the University are aware of the different needs you have when studying at a distance from campus. Staff can help you by email, phone or Skype/Google hangout. 


You can contact the Library 24/7 through the Library Helpdesk and Library chat service. Browse the Library pages to find out about accessing online resources, using the Postal Loans Service, and how to borrow resources from other libraries near you.

IT Services

IT Services can help you connect to the University network and your filestore, obtain free or discounted software to install on your own computer, and access eduroam wifi when visiting other universities. See the IT Services pages for online IT training guides.

Writing Centre

Access support from the Writing Centre via email or Google Hangout. Send an example of your writing and receive feedback within five working days.

Maths Skills Centre

The Maths Skills Centre provides access to online resources. You can book 60 minute appointments for mathematics and statistics advice and learning support via web conference.

Academic skills and integrity

Browse our Academic Skills, Studying and Referencing pages for help in developing your study skills.

Academic progress issues

Anything that stops you from undertaking your studies in the usual way is officially called an academic progress issue. If you have any concerns about your studies you should talk to your academic supervisor in the first instance. 

Confirmation of illness

If you are ill, you can self-certify your illness for up to seven days via the “Your Support” section on e:Vision, so long as you aren’t claiming more than 10 days in any one year. If you are going to be unable to study for longer than a week, you should speak to your department contact about a Leave of Absence.

Exceptional circumstances

In the event that you are unable to submit assessments due to illness or other circumstances, you will require evidence to support any claim of Exceptional Circumstances.


Our Student Advisers at the Student Hub provide advice on a range of issues, including student finance, disability support, and academic progress issues. You can phone or email them or log on to the weekly online chat sessions.

See our health and wellbeing pages for advice on looking after your physical and mental health. There are a variety of organisations who provide help and support.

You can contact your college team for help. Online and distance learners are members of Wentworth College.

Student led support

Graduate Students' Association (GSA)
York is one of the few universities in the UK to have a students’ association solely for postgraduates. The GSA can provide you with support and advice that is independent from the University.

University of York Students' Union (YUSU)

York Nightline is a confidential listening service run by students, available 8pm until 8am (GMT) every night during term time

Networking and your career

Our Careers and Placements service provide support through online resources and giving feedback on CVs, applications and supporting statements. Contact them for a phone or Skype appointment. Find out more about Careers and Placements support for distance learners

Networking support is also provided through:

  • York Profiles & Mentors
    Ask York graduates questions or find a York graduate to mentor you.
  • Alumni network
    Join a professional network to connect with alumni in your industry and find your nearest alumni group for events and social activities.