Accessibility statement

Student Hub: Support and Advice

Coronavirus: accessing Student Hub services

Face-to-face services in the Student Hub will no longer be available from 4pm on Friday 20th March.  If you require support or advice from any of the teams located here please see the appropriate contact information in the sections below.  We will be working remotely and will respond to any queries as soon as possible.  Our preferred method of contact is via email and we will respond to any queries within our 3 day service level agreement. 

We will be continuing to offer all the support we can at this difficult time.

Self-isolation form

If you have symptoms of a Coronavirus (COVID-19) infection and need to self-isolate, please fill in the student self-isolation form

If you have any problems completing the form, please email student-hub@york.ac.uk

The information you provide will be shared with relevant teams within the University to support you, including your academic department.

For more information see our Coronavirus (COVID-19) updates page

Welcome 

We are the first point of contact for areas relating to student support and advice.

We offer general guidance on any of the areas below. We also have a team of specialist advisers to assist with any specific enquiries you may have.

  • Official documents and letter collection - *we are currently not able to produce student letters requested through e:Vision*
  • Student record queries
  • Financial support and money management
  • Housing advice
  • Support for targeted, under-represented student groups
  • Immigration and visa advice
  • International student support and advice

Drop-in sessions:

The Student Support and Advice Team are still available to offer specialised advice for all students. You can contact us for advice using our self-referral form.

We will be in touch by email or telephone within three working days as normal and if you are offered an appointment, this will be conducted by telephone.

Please note that for the time being, we will not be holding drop-ins at the Student Hub.

 

 

How do I get help?

See our advice and guidance in the boxes below. If you have a query for the Student Support and Advice team please complete our self-referral form and you will receive a response within three working days. 

Student advice self-referral form

Student Hub
Market Square
+44 (0)1904 324140
student-hub@york.ac.uk

We are on the upper tier in Market Square. Step-free access is via the walkway in front of the Information Centre. 

Opening times

Term time

9am - 5pm, Monday to Thursday

10am - 5pm on Friday

Outside term time
10am - 4pm, Monday to Friday

Student misconduct

Learn more about student misconduct and how to report it.

Report student misconduct

Twitter logo of a white bird against a light blue background.Facebook icon of a white, lower case 'f' against a dark blue background.‌‌