Accessibility statement

Student Hub: Support and Advice

Accessing Student Hub services 

We are continuing to offer all the support we can even though a face-to-face service in the Student Hub is currently unavailable as our team is working remotely.

If you require support or advice from any of the teams located here please see the appropriate contact information below. Your enquiry is very important to us and a member of our team will respond to your query as quickly as possible.

Thank you for your patience at this difficult time. 

Contact us

Opening hours: 9am - 5pm, Monday to Friday 

  • Address: Student Hub, Market Square, University of York, York, YO10 5DD 
  • Phone: +44 (0)1904 324140
  • Email: student-hub@york.ac.uk

Out of hours support

You can email student-hub@york.ac.uk and the team will respond the next working day.

If you require urgent support please call:

  • General issues: +44 (0)1904 324444
  • Emergencies: +44 (0)1904 323333

The out of hours team will direct you to the support you need.

Welcome 

How we can help you:

  • Our Front of house team is a first point of contact to help you find any relevant support and advice you may need during your studies. We can also help if you require official letters. Most letters can now be instantly generated through e:Vision. If you have any queries about these letters or if the letter you require is not available to you, please e-mail student-hub@york.ac.uk  and the team will look into this for you. You can find further information on our Request a document webpage. We can also help you to complete forms confirming your enrolment although, as we are working remotely, we can only normally complete forms sent to us in an editable format.  If you are not sure if this is the case, please contact us. If your form asks for the details of your tuition fees, please send the form directly to student-records@york.ac.uk

Student Support and Advice Team

  • Our Support and Advice team is the first point of contact for advice on a range of issues including financial support and money management, housing advice, academic progress issues and support for underrepresented student groups. You can self- refer to our Support and Advice team by completing the self-referral form below. A member of our team will contact you by e-mail as soon as possible and if you are offered an appointment, this can be conducted by telephone or video call.     
  •  Drop-in Sessions - Please see below for times of drop-in sessions for the Student Support & Advice team.  Please call the Student Hub - 01904 324140 to arrange for a member of the team to call you back during the times stated.  If you have not already done so, please complete the Student Support and Advice Self-Referral form (link below) prior to your call back so that appropriate advice and support can be given.
    • Monday 18th January - 1pm-3pm
    • Wednesday 20th January - 1pm-3pm

        Student Support and Advice self-referral form                                                               

International Student Support Team

 Related links

  • Disability Services can arrange academic support and adjustments if you have a disability or long-term health condition that has an impact on your ability to study.
  • You may also wish to check our Help and Support webpage for further information about the University's support services. 
  • Student Misconduct - learn more about student misconduct and how to report itReport and Support     

Self-Isolating (Covid-19)

If you are self-isolating, please fill in the student self-isolation form The information you provide will be shared with relevant teams within the University to support you, including your academic department. For more information see our Coronavirus (COVID-19) updates page.

For information around support available if you are self-isolating please see our Self-isolation guidance for students webpage. 

Mental Health Support

  • The Open Door Team is a team of Mental Health Practitioners at the University providing support to registered students experiencing psychological or mental health difficulties. 
  • University of York students can now access free online mental health support 24/7 with Togetherall (formerly Big White Wall).

VLE module

  • We've created a Student Hub module for the VLE including advice on student finance, housing, benefits, money guidance and Coronavirus information.

Check out the module

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Notice Board - January - February 2021

  • Applications to the Emergency Student Support Fund (ESSF) are now open from Wednesday 20th January closing on Tuesday 26th January at 12pm. This provides financial support of up to £500 per applicant for students facing unanticipated financial challenges due to the COVID-19 outbreak. The fund helps students with housing and food costs, travel expenses, technology costs associated with online learning, and other financial challenges. 20th January 2021
  • PGR Students - Connecting with others - Together with your academic departments, York Graduate Research School and the GSA, we are working on  ways to help you connect with each other through events, e.g. Thrive and Survive in your PhD, and initiatives, e.g. Writing Groups, and by forming online learning communities, e.g. Academic Skills Community Groups. Don't forget you can find out more about what’s on, how to connect with others, and find ideas of what to do during lockdown on our Covid webpages. 18th January 2021
  • International travellers and Test to Release - The Test to Release scheme was announced by Government in November 2020 to enable international travellers arriving in the UK to leave self-isolation early after 5 days, following a negative test. We will refund the cost of a Covid-19 PCR test taken by any newly-arrived international student who is in self-isolation in order to determine if they may be released early. Find out more here. 18th January 2021
  • Are you applying for a Railcard? As our team is working remotely, we are not able to complete railcard forms at the current time. However, we have confirmed with National Railcard that you can upload a Confirmation of Study letter in place of the form if you apply for a railcard online (as an alternative to using the paper railcard form). You can order a Confirmation of Study letter through your e:Vision account by selecting the 'Your Study' section. If you are in your writing-up period, please contact the student-hub@york.ac.uk for further advice on this. 5th January 2021
  • Spring term 2021 - here's what you need to know about arrangements for January and returning to York for Spring Term, including government guidance, teaching start dates, travel advice and testing. 4th January 2021
  • Council Tax Exemption - If you are a full time student, you should be able to order a Council Tax Exemption Certificate via your e:vision account. Just log into e:vision and click the "Council Tax Exemption Request” button in the “Official Documentation Request” section of the “Your Study” page, and then follow the on-screen instructions. You will be able to order your certificate for instant PDF download. 27th November 2020
  • Donating surplus food to local foodbanks - Following student feedback that emergency food packs left them with a large surplus of food that they planned to donate to local food banks once they finished self-isolating, several food drop points have been added in Vanbrugh Dining, Roger Kirk Centre Galleria, Derwent Dining and Piazza Restaurants. Simply drop off your food 72 hours after you finish self-isolating. 9th November 2020
  • Reopening of Library buildings - Please refer to the Library webpages for the latest information about services that are available. 21 September 2020. 
  • YorWorld Community -  is an informal, virtual space where students can come together to chat, engage in activities and receive support from the International Student Support Team. Take part in our online chat; register your interest here and we will send you a link to each zoom session. 15 September 2020
  • *Nursing or Midwifery Student?* - Applications to the NHS Learning Support Fund are now open for new and continuing students. You could be eligible for £5000+ as part of a non-repayable grant! Find out more on NHSBSA's web-pages. 14 July 2020

Returning from a Leave of Absence

Sometimes students returning from Leave of Absence or placement worry that they might not know anyone on their course. All students may experience times when they struggle to make connections with others and get involved in activities and groups, whether that’s because they don’t know anyone who shares their interests and passions, or because they face barriers such as social anxiety, depression, lack of motivation, or lack of confidence. If you would like help to get to know others on your course or in your college, please complete this short form, and someone from your College or your Department will make contact with you.

Student Request for Support to Connect with Others

Use this form to let us know if you would like help to get to know others in your college or on your course (or both!).  There are all sorts of reasons why people may struggle to get to know others, for example they may:

  • Be returning from a Leave of Absence or a Placement
  • Be the only person in their flat who has a particular hobby, interest or passion (for example, a sport)
  • Have social anxiety, depression, or lack of motivation, that makes it hard to get involved in social activities
  • Might not know what kinds of things are available (such as groups, societies, events etc.)
  • Might not know anyone who wants to take part in a particular activity (for example, going to the gym, yoga, or an event)

For all of these, there are things we can do to help you link up with others and overcome any barriers you may face.

If you complete this form it will be reviewed and someone will contact you from the most relevant part of the University, for example, someone from your department or your college.

 

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