Accessibility statement

Request a document

Overview

*** Please note - we are currently unable to produce hard copies of transcripts due to limited operations at the University. If a transcript is purchased an electronic/PDF version will be produced, followed by a hard copy (if required) once normal service is resumed - please note the email address you would like us to send the document to in the 'additional requirements' field of the order form - if you have any queries please email transcripts@york.ac.uk . Alternatively see the information about 'Validating your marks from e:Vision' on the 'Transcripts' tab.

We are also currently unable to produce Replacement or Validated Certificates *** 

Please check the frequently asked questions before requesting a document

Fees and processing times

We try to produce documents within the advertised timescales wherever possible, though in some cases during our busy periods (May to August and December to February), or if further investigation with your department is necessary, it may take longer to process document requests. Whilst the times below are guidelines we do not guarantee documents will always be produced within these time frames. Please ensure you allow plenty of time if requesting a document for a deadline. 

*** Please note that these timescales may be delayed due to the University currently operating at limited capacity. We will endeavour to process documents within this time, but it may not be possible in all cases ***      
             

DocumentFeeStandard processing time

Transcript for current students
For current students who have not yet graduated or completed their studies.

  • £10 (1 copy)
  • £10 postage charge per overseas address (UK addresses free of charge)
  • 5 working days

 

Transcript for graduates/alumni post January 2010
For graduates/alumni who graduated or completed their studies any time after 1 January 2010. 

  • £10 (1 copy)
  • £10 postage charge per overseas address (UK addresses free of charge)
  • 15 working days

Information request for graduates/alumni pre January 2010
For graduates/alumni who graduated or completed their studies any time prior to 1 January 2010. We will aim to produce a full academic transcript listing all module marks, however the University does not hold comprehensive records for all previous graduates and we are unable to guarantee that a complete set of detailed module information will be available. If we are unable to produce a full list of module marks, we will provide official confirmation of the details we hold on record such as a list of partial marks. 

  • £10 (1 copy)
  • £10 postage charge per overseas address (UK addresses free of charge)
  • 25 working days  

    Please note that there may be delays in obtaining information due to the University currently running at limited capacity
Replacement certificate
  • £40 (this includes postage by recorded delivery)
  • Currently unavailable
Validation of a certificate
  • £3 for 3 validated copies (this includes standard (non-recorded) postage to one address)
  • Currently unavailable
Certificate mailing
(resending an original certificate if returned to us in the mail)
  • £10
  • Currently unavailable
Other documents
(certification of study, introduction to a bank, council tax exemption etc)
  • free
  • Self-serve


Please note that the University of York validates awards for programmes studied at other institutions. These include, and have included, Dyslexia Action, the Guildhall School of Music & Drama and Scarborough College. If you studied at one of these, or another of our affiliated insitutions, we may not be able to provide a complete set of the above documents for you. It is unlikely we will be able to produce a transcript for you, as the affilited instituions rarely provide us with detailed module mark breakdowns, just the details of your final award. Please submit a request for the document you require and we will look into what can be provided. This may require us to request details of your record from the affiliated institution; by submitting your request you are acknowledging that your details may be exchanged in this way and consenting to this. If you have any queries regarding this please contact registry@york.ac.uk before submitting your request.

Official academic transcripts

*** Please note - we are currently unable to produce hard copies of transcripts due to limited operations at the University. If a transcript is purchased an electronic/PDF version will be produced, followed by a hard copy (if required) once normal service is resumed - please note the email address you would like us to send the document to in the 'additional requirements' field of the order form - if you have any queries please email transcripts@york.ac.uk ***

Please check the frequently asked questions before requesting a document

What is it?

An academic transcript is a full record of an individual programme of academic study at the University of York and includes any available marks plus your award date and award result. All students will receive a free final transcript at graduation. Additional transcripts can be purchased at any other time. If you have not yet completed your course and purchase a transcript, an interim transcript will be produced which will show the marks you have available so far. If you have not yet completed your course you may wish to have a print-out of your marks validated (see below) instead of paying for an official transcript. Credits from exchange programmes will be shown on your transcript, but modules taken at other universities will not. These can be obtained from the relevant institution.

As transcripts relate to individual programmes of study, please note that if you studied more than one programme (eg a BA and then an MA) you will need to purchase a separate transcript for each. 

Transcripts can be collected (by yourself or a nominated other) from the Student Hub, or can be posted to you. You will be asked to select one of these options when you place your order. If you have any specific requirements as part of your transcript order (for example you would like a reference number to be included on the envelope), you can add this information as part of your order in the notes box at the end of the order form. If these requirements relate to any additional documents (eg a cover sheet that needs to be included with your transcript) you must email the document(s) to transcripts@york.ac.uk within 24 hours of placing your order. It will not be possible for the University to source any such additional documents on your behalf. 

Click here to order a transcript through the online store

Postage (Not currently available)

*** Please note - we are currently unable to post hard copies of transcripts. If a transcript is purchased we will send an electronic/PDF version - for any queries please email transcripts@york.ac.uk ***

Collection (Not currently available)

*** Please note - we are currently unabe to produce any transcripts for collection. If a transcript is purchased we will send an electronic/PDF version - for any queries please email transcripts@york.ac.uk ***
 

Important note for students who graduated before 2010:

Not all departments hold comprehensive archived records for previous graduates, and as such we are unable to guarantee that a complete set of detailed module information has been retained for all former students in all departments. Whilst we will make every effort to obtain your past marks in order to produce a transcript, we can only do so if your department has retained this information.

If a full list of modules and marks is unavailable, we will produce a confirmation letter listing any modules we could obtain as well as general details of your studies on official letter headed paper in place of a transcript.


Validating your marks from e:Vision

***Please note that we have implemented a revised process for validating your marks from e:Vision whilst the University is operating at limited capacity. If this is required, please download, or take a clear screenshot of your marks from e:Vision, then email the information to student-hub@york.ac.uk as a PDF document. When sending the PDF, please also let us know where the marks need to be sent. We are also able to send the document directly to another company/institution if requested to provide further validation. Please do not take the print out to the Student Hub. You can access e:Vision using the link below ***

Current students - you can access your available marks through your e:Vision account, using the 'View my Results' option. Remember that it may take time for all of the marks to become available. You can print out these marks and Student Support will validate the print-out to confirm the marks are correct. This is free of charge. This may be accepted as proof of your marks in lieu of an official transcript, for instance, to accompany an application for a job or further study. If supplying this to another organisation or institution, please check with them that it will be acceptable. Bring your print-out and student card to the Student Hub in Market Square. You may have to wait up to ten minutes for your document to be checked and validated. Please note that the print-out must be a screen shot of exactly what is shown on the whole of the e:Vision page with no text added or removed. If any information has been added or removed (including the wording about your marks being provisional) it will not be validated.

Original award certificates

You will be presented with your original award certificate at your graduation ceremony. It is not possible to receive your certificate before then, as it is not until that point that your award is conferred upon you. If you choose not to attend your ceremony your certificate will be posted to your registered home address by recorded delivery (free of charge) in the month following graduation. 

If your award is not conferred at a graduation ceremony (for instance, Certificates/Diplomas of Higher Education, some Postgraduate Certificates) your certificate will be posted to you as soon as your award is ratified, which will be a short time after completion of the programme. 

Please allow a reasonable amount of time for your certificate to reach you, particularly if it is being sent to an overseas address. If your certificate has not arrived 3 months after your graduation/programme completion please advise us using one of the following email addresses: 

  • Awards conferred at graduation: graduation@york.ac.uk
  • Awards not conferred at graduation: exams@york.ac.uk

If you are unsure whether or not your award was conferred at graduation, or have any queries about this please contact graduation@york.ac.uk

Replacement award certificates (Not currently available)

*** Please note that we are currently unable to produce Replacement Award Certificates - if you have any queries please email transcripts@york.ac.uk ***

Please check the frequently asked questions before requesting a document

Your award certificate is a valuable document that is proof that your award was conferred on you. The loss or destruction of your certificate is a serious matter and you should make all attempts to preserve your original certificate. A replacement award certificate can only be issued if your original certificate has been lost or destroyed. Under no circumstances will the University issue a replacement certificate to anyone still in possession of their original certificate. If you still have your original certificate and require copies (eg to send off with applications for employment or further study) please request validated copies (see below) rather than replacement certificates. 

Certificates lost in the post (Not currently available): We have a 3 month waiting period to see whether a certificate is delivered or returned to us in the post before we would produce a replacement for non-delivery. If more than three months have passed since the posting date and your certificate has neither been delivered to you nor returned to us in the mail we will produce a replacement free of charge. Please note that if your certificate has been lost because you provided an incorrect/incomplete/outdated address (or you failed to register for graduation when requested, and thus did not register an up to date address for your certificate to be sent to) you will be required to purchase a replacement certificate - a free replacement will not be produced. Please contact exams@york.ac.uk for further information including confirmation of the posting date if required.

Validated copies of certificates (Not currently available)

*** Please note that we are currently unable to produce Validated Certificates - if you have any queries please email transcripts@york.ac.uk ***

You must be in possession of your original certificate in order to request validated copies of it. The cost of certificate validation is £3 per certificate -  for this you will receive three validated copies. If you require more than one certificate validating (eg an undergraduate and a postgraduate programme) you must complete a separate request for each.

This service is for University of York award certificates only - we do not validate any other documents, including transcripts. 

Exams Office 
University of York
York
YO10 5DD
United Kingdom

exams@york.ac.uk

Other documents

Students who need one of the letters listed below can now generate the letter themselves. Log in to eVision and in the Your Study page you will find the option to produce official letters. Please ensure you check your student record details are correct before you generate your letter.

If you have any queries about these letters please refer to our frequently asked questions page before contacting student-hub@york.ac.uk.

Documents available:

  • Certification of study (current students)
    The University can provide you with an official letter confirming that you are a current student and detailing your dates of study, your current programme of study, your intended award and your expected completion date.
  • Confirmation of award (former students)
    The University can provide you with an official letter confirming that you studied at the University of York detailing your dates of study, your programme of study, the award you achieved and your date of completion.
  • Council Tax Exemption certificate 
    Many students are eligible for council tax exemption. If you are exempt, you will only be required to request this certificate from the University if:
    • you need to provide evidence of being a student at the University of York to a local government authority other than the City of York Council
    • the City of York Council contact you to say you need to send them a Council Tax Exemption certificate
  • Letter of introduction (to open a bank account) 
    The University can provide you with an official letter that will enable you to open a bank account. This letter will show the name and address of the bank and your home and term time address from your student record. This will also confirm that you are a current student, detailing your dates of study, your current programme of study, your intended award and your expected completion date. If you are an overseas student and have a Biometric Residence Permit you must take this along to the bank with you when you want to open an account.
  • ATAS clearance certificate 
    If you are an international student who is undertaking a programme of study which requires an ATAS Certificate, the University can provide you with an official letter that will help you obtain this Certificate.

How to request these documents

Current students can request these documents through e:Vision

Former students who require a Confirmation of Award letter

  • Please email student-hub@york.ac.uk with your request, including your full name, date of birth, programme of study and dates of attendance.  The letter will then be sent to you by email.

Employers or agencies

We are pleased to announce the implementation of the Higher Education Degree Datacheck (HEDD) online verification service for employers and agencies to verify University of York awards.  Please note that this service is only for third parties.

The system has been developed by Graduate Prospects, in consultation with universities, employers and screening agencies. Funded by the Higher Education Funding Council for England (HEFCE) and launched by Graduate Prospects, HEDD is now being rolled out to institutions throughout the UK.

The online candidate verification service allows registered enquirers to input data provided by applicants (name, date of birth, institution, year of graduation, qualification classification etc).

How to register

To make an enquiry you need to register with HEDD by visiting www.hedd.ac.uk. Select ‘University of York’ from the list of UK higher education institutions and choose the option to 'verify a degree award'. There is a charge of £12 per enquiry. If you require further assistance, please email heddhelp@prospects.ac.uk. You will also be required to upload a consent form.

Making an enquiry

You’ll need the individual’s name, date of birth, course and qualification. For graduates you'll also need their year of graduation and degree result. If you require dates of attendance, please request this at the time of making the enquiry.

We recommend that you ask to see the degree certificate if there is one, and use that as the basis of your verification enquiry, or ask individuals to give you their data as they believe it’s recorded in the student records system. If the information submitted is an exact match to the information held within the student record, your request will automatically be verified. If the information does not match all fields, then the enquiry will go to the team at York  for manual verification, with a five working-day turnaround time

Management information

All your enquiries are stored in the system and can be exported as an MS Excel or CSV file. You can sort your enquiries according to status:

  • Automatically verified

  • Pending – this means we couldn’t automatically verify your enquiry and you’re waiting for a response from the University

  • Not verified – where the University has responded in the negative

  • Partially verified – where the University has verified some but not all of the data, eg the wrong year of graduation has been submitted

Validated programmes

Please note that the University of York validates awards for programmes studied at other institutions. These include, and have included, Dyslexia Action, the Guildhall School of Music and Drama and Scarborough College. If the candidate studied at one of these, or another of our affiliated insitutions, we may not be able to provide a complete education reference for them. Please submit a request as usual and we will look into what can be provided. This may require us to request details of the candidate's record from the affiliated institution; by submitting your request you are acknowledging that the candidate's details may be exchanged in this way - please ensure you have attained consent from the candidate for this. If you have any queries regarding this please contact heddhelp@prospects.ac.uk before submitting your request.

Help

If you have any problems or queries, please email heddhelp@prospects.ac.uk, including your phone number if you would like a call back.

 

Frequently asked questions

Please click here for frequently asked questions about transcripts and certificates

Further information

If your query has not been answered in the frequently asked questions, please contact us:

Transcripts transcripts@york.ac.uk +44 (0)1904 324864
Certificates exams@york.ac.uk +44 (0)1904 322145
Any other documents student-hub@york.ac.uk +44 (0)1904 324643

Current students - please include your 9 digit student number in all correspondence.

Former students - please include your full name, date of birth, dates of study and programme title (eg BA in English). 

Exams Office
University of York
York YO10 5DD
+44 (0)1904 322145

Can I collect my document or have someone collect it for me?

Yes. When you place your order on the online store you will be able to specify this. You will be emailed when your document is ready for collection.  You will need to bring photographic ID such as your passport or student card when you come to collect it. 

If you do not collect your document within 3 months it will be destroyed. If you wish to obtain it after this you will need to purchase a new copy at full price.