Accessibility statement

Request a document

Overview

Overview

To support our endeavours in enhancing the student experience at the University, we will be providing transcripts and certificates primarily using our Secure Document Portal (Gradintel).

Students who graduated in August 2020 will have received an email to register with Gradintel.

For alumni who graduated after 2018, registration for Gradintel will commence in early October 2020. Students who graduated post 2014 but pre 2018 please contact transcripts@york.ac.uk if you wish to be registered on Gradintel.  Until this time, please continue to place transcript requests through our Online Store

Document requests for any students who graduated prior to 2014 should continue to be placed through the Online Store.

Please visit the relevant tab above for more information about the document types and availability* - or visit our Gradintel FAQ

* Please note that Hull York Medical School and Mundus MAPP programmes will have physical documents produced and will not currently be required to register for Gradintel

Please check the frequently asked questions before requesting a document

Physical Copies of Official Documents

Requests for physical copies of official documentation should be made through our Online Store.

We try to produce documents within the advertised timescales wherever possible, though in some cases during our busy periods (May to August and December to February), or if further investigation with your department is necessary, it may take longer to process document requests. Please ensure you allow plenty of time if requesting a document for a deadline. 

*** Please note that these timescales may be delayed due to the University currently operating at limited capacity. We will endeavour to process documents within this time, but it may not be possible in all cases ***   
      

DocumentFeeStandard processing time

Transcript for current students
For current students who have not yet graduated or completed their studies.

  • £10 (1 copy)
  • £10 postage charge per overseas address (UK addresses free of charge)
  • 5 working days

 

Transcript for graduates/alumni post January 2010
For graduates/alumni who graduated or completed their studies any time after 1 January 2010. 

  • £10 (1 copy)
  • £10 postage charge per overseas address (UK addresses free of charge)
  • 15 working days

Information request for graduates/alumni pre January 2010
For graduates/alumni who graduated or completed their studies any time prior to 1 January 2010. We will aim to produce a full academic transcript listing all module marks, however the University does not hold comprehensive records for all previous graduates and we are unable to guarantee that a complete set of detailed module information will be available. If we are unable to produce a full list of module marks, we will provide official confirmation of the details we hold on record such as a list of partial marks. 

  • £10 (1 copy)
  • £10 postage charge per overseas address (UK addresses free of charge)
  • 25 working days  

Replacement certificate
  • £30 (this includes postage by recorded delivery
  • 10 working days
Validation of a certificate
  • £3 for 3 validated copies (this includes standard (non-recorded) postage to one address)
  • 10 working days
Certificate mailing
(resending an original certificate if returned to us in the mail)
  • £10
  • 10 working days
Other documents
(certification of study, introduction to a bank, council tax exemption etc)
  • free
  • Self-serve


Please note that the University of York validates awards for programmes studied at other institutions. These include, and have included, Dyslexia Action, the Guildhall School of Music & Drama and Scarborough College. If you studied at one of these, or another of our affiliated institutions, we may not be able to provide a complete set of the above documents for you. It is unlikely we will be able to produce a transcript for you, as the affiliated institutions rarely provide us with detailed module mark breakdowns, just the details of your final award. Please submit a request for the document you require and we will look into what can be provided. This may require us to request details of your record from the affiliated institution; by submitting your request you are acknowledging that your details may be exchanged in this way and consenting to this. If you have any queries regarding this please contact registry@york.ac.uk before submitting your request.

 

Transcripts

Official academic transcripts

 

Please check the frequently asked questions before requesting a document

What is it?

An academic transcript is a full record of an individual programme of academic study and includes any available marks plus your award date and award result. A digital, interim copy of your transcript will be uploaded to our Secure Document Portal (Gradintel) throughout your studies, with a final copy available on your graduation date.  

Using the Gradintel platform you have control over the sharing of your digital transcript. It can be shared instantly via email, including the ability to set criteria such as an expiry date for the intended recipient, or the number of times the document can be accessed. If you have lost your log in details, you can reset your details using the link below.

Gradintel Password Recovery

If you have not yet completed your course and purchased a physical transcript, an interim transcript will be produced which will show the marks you have available so far. If you have not yet completed your course you may wish to have a print-out of your marks validated free of charge (see below) As transcripts relate to individual programmes of study, please note that if you studied more than one programme (eg a BA and then an MA) you will need to purchase a separate transcript for each. 

Physical transcripts can be posted to you. If you have any specific requirements as part of your transcript order (such as a reference number to be included), you can add this information In the additional requirements field of the order form. If these requirements relate to any additional documents (eg a cover sheet) you must email the document(s) to transcripts@york.ac.uk within 24 hours of placing your order.

Click here to order a transcript through the online store

Collection (Not currently available)

 

Important note for students who graduated before 2010:

Not all departments hold comprehensive archived records for previous graduates, and as such we are unable to guarantee that a complete set of detailed module information has been retained for all former students in all departments. While we will make every effort to obtain your past marks in order to produce a transcript, we can only do so if your department has retained this information.

If a full list of modules and marks is unavailable, we will produce a confirmation letter listing any modules we could obtain as well as general details of your studies on official letter headed paper in place of a transcript.


Validating your marks from e:Vision

***Please note that we have implemented a revised process for validating your marks from e:Vision while the University is operating at limited capacity. If this is required, please download, or take a clear screenshot of your marks from e:Vision, then email the information to student-hub@york.ac.uk as a PDF document. When sending the PDF, please also let us know where the marks need to be sent. We are also able to send the document directly to another company/institution if requested to provide further validation. Please do not take the print out to the Student Hub. You can access e:Vision using the link below ***

Current students - you can access available marks through e:Vision, using the 'View my Results' option. Remember that it may take time for all of the marks to become available. You can print out these marks and Student Support will validate the print-out to confirm the marks are correct. This is free of charge. This may be accepted as proof of your marks in lieu of an official transcript, for instance, to accompany an application for a job or further study. If supplying this to another organisation or institution, please check with them that it will be acceptable. Bring your print-out and student card to the Student Hub in Market Square. You may have to wait up to ten minutes for your document to be checked and validated. Please note that the print-out must be a screen shot of exactly what is shown on the whole of the e:Vision page with no text added or removed. If any information has been added or removed (including the wording about your marks being provisional) it will not be validated.

Certificates

Award certificates

Your award certificate will be uploaded to the Secure Document Portal (Gradintel) on the day of your graduation ceremony*. Please note, it is not possible to receive your certificate before your Graduation date, as until that point, your degree has not been conferred.

Using the Gradintel platform you have complete control over the sharing of your digital certificate. It can be shared instantly via email, including the ability to set criteria such as an expiry date for the intended recipient, or the number of times the document can be accessed. If you have lost your log in details, you can reset your details using the link below.

Gradintel Password Recovery

If you require a physical copy of your degree certificate then you can place an order through our Online Store. Details about timescales for the production of physical copies of official documents can be found here.

Please allow a reasonable amount of time for your certificate to reach you before contacting transcripts@york.ac.uk if you suspect the document has been lost in the post.

* Please note that Hull York Medical School and Mundus MAPP programmes will have physical documents produced and will not currently be required to register for Gradintel

Replacement award certificates (Not currently available)

Please check the frequently asked questions before requesting a document

Your award certificate is a valuable document that is proof that your award was conferred on you. The loss or destruction of a physical copy of your certificate is a serious matter and you should make all attempts to preserve ite. It is also important that you keep the digital copies of your documents safe and only share them with trusted recipients. A replacement physical award certificate can only be issued if your original certificate has been lost or destroyed. Under no circumstances will the University issue a replacement certificate to anyone still in possession of their original copy. If you still have your original certificate and require copies (eg to send off with applications for employment or further study) please request validated copies (see below) rather than replacement certificates. 

Certificates lost in the post: We have a 3 month waiting period to see whether a physical certificate is delivered or returned to us in the post before we would produce a replacement for non-delivery. If more than three months have passed since the posting date and your certificate has neither been delivered to you nor returned to us in the mail we will produce a replacement free of charge. Please note that if your certificate has been lost because you provided an incorrect/incomplete/outdated address you will be required to purchase a replacement certificate. Please contact exams@york.ac.uk for further information

Validated copies of certificates 

You must be in possession of a physical copy of your certificate in order to request validated copies of it. The cost of certificate validation is £3 per certificate -  for this you will receive three validated copies. If you require more than one certificate validating (eg an undergraduate and a postgraduate programme) you must complete a separate request for each.

This service is for University of York award certificates only - we do not validate any other documents, including transcripts.

Exams Office 

University of York
York
YO10 5DD
United Kingdom
exams@york.ac.uk

Other documents

Other documents

Students who need one of the letters listed below can now generate the letter themselves. Log in to eVision and in the Your Study page you will find the option to produce official letters. Please ensure you check your student record details are correct before you generate your letter.

If you have any queries about these letters please refer to our frequently asked questions page before contacting student-hub@york.ac.uk.

Documents available:

  • Certification of study (current students)
    The University can provide you with an official letter confirming that you are a current student and detailing your dates of study, your current programme of study, your intended award and your expected completion date.
  • Confirmation of award (former students)
    The University can provide you with an official letter confirming that you studied at the University of York detailing your dates of study, your programme of study, the award you achieved and your date of completion.
  • Council Tax Exemption certificate 
    Many students are eligible for council tax exemption. If you are exempt, you will only be required to request this certificate from the University if:
    • you need to provide evidence of being a student at the University of York to a local government authority other than the City of York Council
    • the City of York Council contact you to say you need to send them a Council Tax Exemption certificate
  • Letter of introduction (to open a bank account) 
    The University can provide you with an official letter that will enable you to open a bank account. This letter will show the name and address of the bank and your home and term time address from your student record. This will also confirm that you are a current student, detailing your dates of study, your current programme of study, your intended award and your expected completion date. If you are an overseas student and have a Biometric Residence Permit you must take this along to the bank with you when you want to open an account.
  • ATAS clearance certificate 
    If you are an international student who is undertaking a programme of study which requires an ATAS Certificate, the University can provide you with an official letter that will help you obtain this Certificate.

How to request these documents

Current students can request these documents through e:Vision

Former students who require a Confirmation of Award letter

  • Please email student-hub@york.ac.uk with your request, including your full name, date of birth, programme of study and dates of attendance.  The letter will then be sent to you by email.

Employers

Employers or agencies

Gradintel

Applicants from the University (graduating from August 2020) will be able to share documents with employers/institutions using the Secure Document Portal (Gradintel)*. Transcripts and certificates can be shared securely with any employer, university or other third party instantly via email at any time. The sender will create the sharing criteria, such as whether the link has an expiry date, before sending an email to access the relevant documents directly. 

Gradintel provides a secure, verified record of a student’s achievements at the University. To find out more about the service, please click here

Eligibility

Alumni who graduated post July 2018 will be invited to register for the service from October 2020.

Alumni who graduated post January 2014 but pre 2018 should contact transcripts@york.ac.uk if they wish to register with Gradintel.

Alumni who graduated pre January 2014 will not be eligible for the Gradintel service and should place any document requests through the Online Store

*Please note that degrees studied through Hull York Medical School, Aarhus, GEMMA or the Mundus Mapp course are not currently eligible to register for Gradintel


Higher Education Degree Datacheck

The Higher Education Degree Datacheck (HEDD) online verification service can also be used for employers and agencies to verify University of York awards.  Please note that this service is only for third parties.

The system has been developed by Graduate Prospects, funded by the Higher Education Funding Council for England (HEFCE) and is used by a significant number of institutions throughout the UK. 

Making an enquiry

To make an enquiry you need to register with HEDD by visiting www.hedd.ac.uk. Select ‘University of York’ from the list of UK higher education institutions and choose the option to 'verify a degree award'. There is a charge of £12 per enquiry. If you require further assistance, please email heddhelp@prospects.ac.uk. You will also be required to upload a consent form.

You’ll need the individual’s name, date of birth, course and qualification. For graduates you'll also need their year of graduation and degree result.

If the information submitted is an exact match to the information held within the student record, your request will automatically be verified. If the information does not match all fields, then the enquiry will go to the team at York for manual verification, with a five working-day turnaround time

All enquiries are stored and can be exported as an MS Excel or CSV file. You can sort your enquiries according to status, such as ‘Automatically verified’, or ‘Pending’

If you have any problems or queries, please email heddhelp@prospects.ac.uk

Validated programmes

Please note that the University of York validates awards for programmes studied at other institutions. These include, and have included, Dyslexia Action, the Guildhall School of Music and Drama and Scarborough College. If the candidate studied at one of these, or another of our affiliated institutions, we may not be able to provide a complete education reference for them. Please submit a request as usual and we will look into what can be provided. This may require us to request details of the candidate's record from the affiliated institution; by submitting your request you are acknowledging that the candidate's details may be exchanged in this way - please ensure you have obtained consent from the candidate for this. If you have any queries regarding this please contact heddhelp@prospects.ac.uk before submitting your request.

 

General FAQs

Frequently asked questions

Please click here for frequently asked questions about transcripts and certificates


Further information

If your query has not been answered in the frequently asked questions, please contact us:

Transcripts transcripts@york.ac.uk +44 (0)1904 324864
Certificates exams@york.ac.uk +44 (0)1904 322145
Any other documents student-hub@york.ac.uk +44 (0)1904 324643

Current students - please include your 9 digit student number in all correspondence.

Former students - please include your full name, date of birth, dates of study and programme title (eg BA in English). 

Exams Office
University of York
York YO10 5DD
+44 (0)1904 322145

Gradintel FAQs

What is Gradintel?

Gradintel is a secure, digital platform used for viewing and sharing your official transcript and degree certificate. The service gives you more control over the sharing of information and allows you the freedom to ‘self-serve’, particularly when it comes to sharing official documentation.

Can I still get a physical copy of my transcript?

Yes - you can place orders for physical copies of your document/s by accessing the Online Store. Please note that a printed copy of your degree certificate can only be produced after your graduation date.

How do I create/change my Gradintel username?

Upon activating your Gradintel account you will be asked to change your username. It is recommended that the username is typed using letters A-Z of the English alphabet and numbers 0-9.

If you encounter any difficulties when entering a username, please use the contact details below, providing your name and student number (if known)

Gradintel customer services: customerservices@gradintel.com

I cannot remember my username/password - what should I do?

If you have previously activated your Gradintel account but have forgotten your login details, you can receive a reminder of your username and reset your password by visiting Gradintel.com, clicking 'Login' then 'Lost Account Details' and then following the steps.

If you are finding it difficult to reset your details, please contact Gradintel customer services who will be able to help you: customerservices@gradintel.com.

Please remember to include your full name, student ID number and inform them that you are a student, or alumni of University of York.

I didn't activate my Gradintel account and now my link has expired - what should I do?

The activation links to Gradintel expire after 30 days. If your link has expired, you should follow the account recovery process to gain access to your account:

  1. Go to: https://gradintel.com/index.php/account-support/recover/students
  2. Select 'University of York’ from the dropdown, enter your Student ID number and Date of Birth, use Captcha to authenticate and click 'SUBMIT'
  3. Choose a verification method
  4. Once verified, you will be prompted to activate using your account activation page
  5. There, you will be asked to reconfirm your Date of Birth, define your new account username and password and specify your security question and security answer so that you can then use these to reset your password, should you ever forget it

Who do I contact if the details on my letter are incorrect?

If you suspect any of the information on the transcript, or degree certificate appears to be incorrect, please contact the Exams Office in the first instance, by emailing transcripts@york.ac.uk

How can I share my letter with third parties?

To share a token and allow a third party to access your transcript and/or degree certificate you first log in to your Gradintel.com account. Once you have located your documents on the platform, select the 'share' option and follow the steps on-screen. You have control over how long the shared link remains active, or can permit it be accessed a certain number of times.

How often are my documents updated?

Your transcript will be available throughout your studies at the University, and will update whenever new information is approved by your department. Therefore, the transcript will always be the most up to date copy available. You will be able to access your ‘final’ transcript and your degree certificate on the day of your graduation, when your award is conferred.

Why have a Gradintel account?

You need to have an account with Gradintelligence so that you have a secure way of accessing your degree certificate and transcript

The University will register an account for you and upload your documents. You then activate the account in order to view and share your documents. 

How much does it cost?

The Gradintel service is free of charge for both students and alumni (post January 2010)

 

Can I collect my document or have someone collect it for me?

Yes. When you place your order on the online store you will be able to specify this. You will be emailed when your document is ready for collection.  You will need to bring photographic ID such as your passport or student card when you come to collect it. 

If you do not collect your document within 3 months it will be destroyed. If you wish to obtain it after this you will need to purchase a new copy at full price.