Your award certificate will be uploaded to Gradintel on the day of your graduation ceremony. It is not possible to receive your certificate before your Graduation date as, until that point, your degree has not been conferred.

Find more about activating your account on our Gradintel help page.

Digital certificates

The process for obtaining a digital copy of your certificate via Gradintel varies slightly depending on when you studied with us:

Contact us

Certificates
exams@york.ac.uk
+44 (0)1904 322145

Students who are due to graduate in January 2021 will be invited to register for Gradintel as part of the graduation registration process.

We have already registered you with a Gradintel account, which you can activate and access using the Gradintel account recovery process.

Please complete the Gradintel registration request form and a member of the team will get back in touch about your account registration.

It may not be possible to register some accounts with a graduation date prior to January 2014.

Please continue to place orders for physical copies of certificates through our Online Store.

Physical certificates

If you require a physical copy of your degree certificate then you can place an order through our Online Store.

Your award certificate is a valuable document that is proof that your award was conferred on you. The loss or destruction of a physical copy of your certificate is a serious matter and you should make all attempts to preserve it.

A replacement physical award certificate can only be issued if your original certificate has been lost or destroyed. Under no circumstances will the University issue a replacement certificate to anyone still in possession of their original copy. If you still have your original certificate and require copies (to send off with applications for employment or further study) please request a validated copy rather than replacement certificates.

Fee:

  • £30 for a replacement certificate (this includes postage by recorded delivery)
  • £10 to resend an original certificate if returned to us in the mail

Standard processing time:

  • ten working days

If your certificate does not arrive

We have a 3-month waiting period to see whether a physical certificate is delivered or returned to us in the post before we would produce a replacement for non-delivery. If more than three months have passed since the posting date and your certificate has neither been delivered to you nor returned to us in the mail, we will produce a replacement free of charge.

If your certificate has been lost because you provided an incorrect, incomplete or outdated address, you will be required to purchase a replacement certificate. Please contact exams@york.ac.uk for further information.

Please allow a reasonable amount of time for your certificate to reach you before contacting transcripts@york.ac.uk if you suspect the document has been lost in the post.

Validation and verification

You must be in possession of a physical copy of your certificate in order to request validated copies of it. The cost of certificate validation is £3 per certificate - for this, you will receive three validated copies. If you require more than one certificate validating (such as an undergraduate and a postgraduate programme) you must complete a separate request for each.

This service is for University of York award certificates only - we do not validate any other documents, including transcripts.

Fee:

  • £3 for three validated copies (this includes standard (non-recorded) postage to one address)

Standard processing time:

  • ten working days

The Higher Education Degree Datacheck (HEDD) service can be used for employers and agencies to verify University of York awards. The system has been developed by Graduate Prospects, funded by the Higher Education Funding Council for England (HEFCE) and is used by a significant number of institutions throughout the UK.

To make an enquiry, register with HEDD, select ‘University of York’ from the list of UK higher education institutions and choose the option to 'verify a degree award'. There is a charge of £12 per enquiry, and you'll need to upload a consent form as part of the process.

  • You will need the individual’s name, date of birth, course and qualification.
  • For graduates, you'll also need their year of graduation and degree result.

If the information submitted is an exact match to the information held within the student record, your request will automatically be verified. If the information does not match all fields, then the enquiry will go to the team at York for manual verification, with a five working-day turnaround time. All enquiries are stored, and can be exported as an MS Excel or CSV file if needed. You can sort your enquiries according to status, such as ‘Automatically verified’, or ‘Pending’.

If you have any problems or queries, please email heddhelp@prospects.ac.uk.

The University of York validates awards for programmes studied at other institutions. These include, and have included, Dyslexia Action, the Guildhall School of Music and Drama, and Scarborough College. If the candidate studied at one of these, or another of our affiliated institutions, we may not be able to provide a complete education reference for them.

If so, please place an order as usual through the Online Store, and we will look into what can be provided. This may require us to request details of the candidate's record from the affiliated institution; by submitting your request you are acknowledging that the candidate's details may be exchanged in this way, so please ensure you have obtained consent from the candidate for this.

If you have any queries, please contact heddhelp@prospects.ac.uk before submitting your request.

Contact us

Certificates
exams@york.ac.uk
+44 (0)1904 322145