If things go wrong

If you'd like to make a formal complaint of student misconduct, please visit Report and Support.

Your studies

If your studies are disrupted, you'll find guidance here on everything from reporting illness to understanding academic regulations and making appeals. We're here to help you get back on track.

• Register your illness
  If you're ill and can't attend lectures or may be unable to submit work.
• Academic progress issues
  If you're having difficulties with your studies.
• Exceptional circumstances
  If something has happened and you can't complete an assessment.
• Complaints and appeals
  If you want to appeal against an assessment or make a complaint.
• Change your plan
  If you want to take a break from your studies, change your course or leave the University.

People who can help

Facing a problem and not sure where to turn? These links connect you with dedicated support services and individuals ready to provide assistance and guidance.

• Student Hub
  One-to-one contact for any issues.
• Support and advice
  Including advice for student groups.
• Health and wellbeing help and support
  If you need someone to listen – or something more.
• In crisis now
  If you, or someone you're with, is in immediate danger.
• Study skills
  Develop academic and professional skills.
• University of York Students' Union
  Free, independent and confidential advice and guidance.
• Faith contacts and chaplaincy
  Make contact with members of your faith or find people willing to discuss matters of faith and belief.
  
• Your personal supervisor
  Support for your academic progress, personal development and general wellbeing.
  

Your health and wellbeing

Your health matters. Access a range of support here, including mental health, disability services, and reporting options for difficult situations.

• Health care and illnesses
  What to do if you become ill.
• Student Hub
  Your first point of contact for a wide range of health and wellbeing support.
• Advice A-Z
  Advice on a wide range of problems that can affect your university life.
• Disability
  Advice and support for students with disabilities.
• Bullying and harassment
  What to do if you think you are being bullied or harassed.
• Sexual violence
  What to do if you have experienced sexual assault or harassment.
• Hate crime
  How to report hate crime and how the University will deal with reports.

Your money

Worried about finances? Explore our advice and support for managing your money and emergency funding.

• Emergency loans
  If your funding is delayed you may be able to apply for a short-term loan.
• Hardship funds
  If you find yourself in unexpected financial hardship, you can apply for additional funds.
• Budgeting advice
  Steps to help manage your money and plan your budget.
• Bursaries and scholarships
  Sources of funding, such as grants and bursaries.
• Working part-time during your studies
  Support finding work, working out tax and employment advice.
  
  • Working in the UK during your studies – support for international students.
• Scammers – they’re after your money
  What to do if you think you, or someone you know, may have been scammed out of money.

Your accommodation

Find information and support for resolving problems in both University and private housing, including reporting repairs and understanding your rights.

• Accommodation help and support
  Advice on getting accomodation, what's available, and your responsibilities as a resident. 
• Report a problem with University accommodation
  Help dealing with maintenance issues or making a complaint.
• Leave or change your University accommodation
  Request to vacate your room or transfer to a different room.
• Living in private-sector accommodation
  Help with contracts and moving in; advice on dealing with landlord visits, damp, mould and repairs; ending your tenancy and moving out.

International students

If you're facing challenges as an international student, find specific advice and support here related to immigration, working in the UK, and navigating life in York.

• Immigration advice
  Get answers to immigration and visa queries, and help if you lose a document.
• Working in the UK
  What's allowed when you have a student visa, your rights and careers support.
• Studying as an international student
  Help managing your studies and specific advice for international students.
  
• Living in York
  Help settling in and overcoming culture shock.