Accessibility statement

About Careers and Placements

interns outside council offices

Contact details

Careers and Placements, Harewood Way, University of York, Heslington, York, YO10 5DD

During term-time we are open:

  • Monday - Friday, 10am - 5pm
  • Vacation opening times vary - please check the opening times page

Appointments can be booked online by current York students and York graduates


  • Send your comments or compliments by email to
  • Complaints should follow the procedure below

We are here to support you during and after your time at York by helping you to: 

You can expect...

  • a high quality and professional service from welcoming and trained staff
  • up to date online information on occupations, employers and further study
  • impartial and confidential careers guidance, focused on you
  • opportunities to meet employers and build on skills/experience/knowledge
  • support to help you make sense of your skills and develop your employability
  • all correspondence requiring an answer will be dealt with within five working days

Policy documents

Careers and Placements is a part of Student and Academic Services at the University of York.

Terms and conditions and service standards


If you are unsatisfied with any aspect of Careers and Placements, and the facilities it offers, please tell us. We welcome the opportunity to rectify such situations quickly.

In situations where an informal solution cannot be reached, or if you're unsatisfied with the initial response you receive, you can make a more formal complaint.

Complaints procedure

Stage 1 (informal) - talk to a member of Careers staff and report the problem.

Stage 2 (informal) – if you wish to receive a written response, send us a written complaint, either by email or post and we will respond within three working days.

Stage 3 (formal) - if you are still not satisfied, please either respond to the reply we have sent you or write directly to the Director of Employability and Careers (at Careers and Placements, University of York).

Stage 4 (formal) - in the unlikely event that your complaint is still unresolved you can use the formal University complaints procedure.