Good neighbours

Responsibility to the community

Many of our students live off-campus in the local community. While the majority are well behaved and considerate, there may be occasional problems. Noise, bins, recycling and parking can all be sources of annoyance and upset.

If you have issues with students living near you, we encourage you to speak directly to the students in question.

If problems continue or escalate, there are a number of options available. You can:

• Contact the City of York Council Neighbourhood Enforcement team to complain about noise
  • 01904 551525
  • neo@york.gov.uk
  • The Council have provided their guidelines for dealing with noise nuisance: City of York Council noise nuisance guidelines (PDF , 121kb)
• Contact the local police by telephoning 101
• Contact the City of York Council Noise Patrol
  9.00pm to 3.00am Fridays and Saturdays
  • 01904 551555
• Outside office hours, you may also contact the University of York Security Centre
  • 01904 324444

If your issue is still unresolved and you wish to lodge a formal complaint against the student with the University, please email academic-registrar@york.ac.uk or call the Academic Registrar's office on 01904 322135.

The University treats all complaints seriously. Once we ascertain that the individual is one of our students, we will send them a letter outlining the complaint and requesting they behave more appropriately.

If we receive another complaint, we may send a second letter and invite the student to a compulsory meeting with the Accommodation Office.

A third complaint may result in a meeting between the student and the Academic Registrar as a disciplinary matter under Regulation 7.