Accessibility statement

Project & Operations Management - MAN00011I

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  • Department: The York Management School
  • Module co-ordinator: Mrs. Michelle Upton
  • Credit value: 20 credits
  • Credit level: I
  • Academic year of delivery: 2022-23

Module will run

Occurrence Teaching cycle
A Spring Term 2022-23 to Summer Term 2022-23

Module aims

The heart of a business, indeed its reason for existence, is the creation and successful delivery of products and services. This module introduces the role, objectives and activities of operations management. Examples and case studies are drawn from a variety of organisations and the module includes techniques employed by departments on a continuing basis and by project teams formed for specific tasks. Marketing, financial, human resource and strategic management issues are covered elsewhere in the degree programme. This module concentrates on quality, manufacturing and services, and project management.

Module learning outcomes

  • Assess the impact of operations on competitiveness
  • Appreciate the complex role of the operations manager and the inter-relationships with other key management functions, particularly marketing
  • Recognise the similarities and differences in operations for services and for products
  • Analyse operations using a variety of process models
  • Plan and execute a complex project


Task Length % of module mark
Open Assessment
N/A 100

Special assessment rules



Task Length % of module mark
Open Assessment
N/A 100

Module feedback

Module assessment reports to students are written by the module leader for all assessments (open and closed) and placed on the VLE after the Board of Examiners has received the module marks.

The timescale for the return of feedback will accord with TYMS policy

Indicative reading

Slack, N., Brandon-Jones, A. and Johnston, R. (2013), Operations Management, 7th ed., FT Prentice Hall.

The information on this page is indicative of the module that is currently on offer. The University is constantly exploring ways to enhance and improve its degree programmes and therefore reserves the right to make variations to the content and method of delivery of modules, and to discontinue modules, if such action is reasonably considered to be necessary by the University. Where appropriate, the University will notify and consult with affected students in advance about any changes that are required in line with the University's policy on the Approval of Modifications to Existing Taught Programmes of Study.