The service improvement module weaves all the elements of the programme together and is the culmination of all modules. This practice based module will enable students to examine and critically appraise an aspect of healthcare practice (through a strictly negotiated and collaborative process) and design and implement a change that makes a difference to service-user care.
The content, shape and form of the service improvement project will be negotiated between the student, the student's mentor, their practice-based manager, a named academic facilitator and, depending on the nature of the project, service users and other stakeholders. The service improvement project will be outlined in a proposal in which the student will critically reflect upon the identified practice issue. The proposal will outline the project aims, the rationale for the project, and the exploratory diagnostic process. Students will be encouraged to focus on a small scale project which is integral to the delivery of quality service-user care. Successful completion of the module is not dependent upon the success of the service improvement project. The focus will be upon the critical analysis of the processes and systems involved in diagnosing, considering options for change and undertaking an implementation process. This process will form the basis of an article for publication.
Module learning outcomes
At the end of the module, students will be able to:
Plan, negotiate, design, implement and reflect upon the outcomes for a small scale service improvement project, the idea for which is derived through evidence-based analysis of pertinent literature and policy; and consultation and dialogue with patients and stakeholders.
Critically evaluate the evidence for change, and develop, appraise and synthesise the options being mindful of the factors which impact on collaborative working for the benefit of stakeholders.
Identify and critically analyse a range of significant factors which are likely to have a bearing on the outcome of the service improvement project.
Analyse and critically reflect upon service improvement structures, processes and outcomes.
Enunciate and demonstrate awareness of the impact of the design, implementation and outcome of the service improvement project on their learning and performance in practice.
Reflect upon the use of service improvement theory to inform the proposed change and to evaluate practice development being mindful of the need to place service users' needs at the heart of quality improvement.
Teaching sessions will be scheduled at the start of the module to cover its aims and the process by which the students will complete the project.
The programme entry criteria stipulate either a degree or experience (and evidence of study at level 6) and therefore the skill base of students may vary. During the first the first two year of the programme, areas requiring the development of academic skills will be identified. Additional teachings sessions will then be scheduled to target the development of these skills prior to commencing the Service Improvement Project. These interactive sessions will be developed in collaboration with Library and with other academic colleagues in the department. The module’s VLE site will contain an exemplar project, the form and content of which will be discussed within teaching sessions. Once the programme has completed a full, three-year cycle, graduates of the programme will be invited to the initial teaching sessions to discuss their experience of having completed a Service Improvement Project.
% of module mark
Graduate/Postgraduate Dissertation Dissertation
Special assessment rules
Presentation feedback will be given orally and immediately.
Written feedback for summative assessment is provided on the standard proforma, within the timescale specified in the programme handbook.
Furlie, E. et al (2016) The Oxford Handbook of Health Care Management. Oxford : Oxford University Press
Hake, S. and Shah, T. (2011). Negotiation skills for clinical research professionals. Perspectives on Clinical Research, 2(3), 105-108.
King’s Fund (2012) Leadership and engagement for improvement in the NHS Together we can. London, The King’s Fund
McMillan, K. and Weyers, J. (2011). How to Write Dissertations and Project Reports. Harlow, Essex: Pearson Education Ltd.
NHS Improving Quality (2013) NHS Change Model http://webarchive.nationalarchives.gov.uk/20160805132627/http://nhsiq.nhs.uk/capacitycapability/changemodel.aspx
NHS Leadership Academy (2015) NHS Leadership Model http://www.leadershipacademy.nhs.uk/wpcontent/uploads/dlm_uploads/2014/10/NHSLeadershipLeadershipModelcolour.pdf
NMC (2015). The Code: Professional standards of practice and behaviour for nurses and midwives. [Online]. Available at: http://www.nmc.org.uk/standards/code/
Senge, P. et al. (2011). The Dance of Change: the Challenges of Sustaining Momentum in Learning Organisations. London: Brealy.
Lord Willis et al. (2015). Raising the Bar: Shape of Caring: A Review of the Future Education and Training of Registered Nurses and Care Assistants. Health Education England & The Nursing and Midwifery Council. Retrieved from http://hee.nhs.uk/wpcontent/blogs.dir/321/files/2015/03/2348ShapeofcaringreviewFINAL.pdf