Overseas services

Customs clearance for overseas mail

Due to new regulations, International Packet and Parcel Mail now requires Customs clearance.

CN22 (non-commercial items under 2kg)

• For non-commercial items, including samples, under 2kg please complete a CN22 Customs label.
• Alternatively, you can download and print the CN22 Customs Declaration (MS Excel , 15kb).

Overseas Information Document (commercial items or items over 2kg)

• For mail weighing in excess of 2kg, or mail that is part of a commercial transaction, please complete the Printable Parcelforce Overseas Information requirements (MS Word , 20kb) document and attach it to the item.

When completing these forms, please be as clear and detailed about the contents of your item as you can – it will help avoid delays or customs officials having to open your item.

Packaging your mail

1. Make sure the address is clear and written in the middle of your envelope or parcel.
2. Do not use Sellotape on the front of your envelope or parcel, as it can interfere with our franking ink.
3. To ensure you always get your mail back if it is not deliverable, include a return address on the back of your letter or parcel.

Packet and parcel prices for overseas shipping

For prices, or bulk mailings, please contact the Mailroom directly.

Other available services

International signed

If you would like your item to be recorded upon delivery we can send it via Royal Mail.

• Prices start from £7.35. 
• The price includes a £50 compensation cost. If you are sending valuable items and need more cover, enhanced compensation is available.

Tracked delivery

This Royal Mail service provides priority handling both here and overseas with quick despatch on the next available flight to its destination. It is also electronically tracked.

• Prices start from £7.15. 
• The price includes up to £50 compensation cost. If you are sending valuable items and need more cover, give us a call on +44 (0)1904 322049.