Frequently Asked Questions

If you've been browsing our accommodation pages recently, you may have spotted a change. We've removed banding from our accommodation listings, and here's why: 

After working closely with the University of York Students' Union, we realised that the old banding system didn't quite capture the wide variety of accommodation options we offer. The new approach allows us to give you a more accurate picture of our rent prices, reflecting both the age and quality of each individual property. By removing the banding, we aim to make rent prices clearer. 

• Once you have accepted a full-time course offer, you will be able to apply for 2025/26 accommodation. 
• You’ll need your You@york login details, you can find these in your course offer email.
• You will need to complete all of the steps in the application before being able to submit it.

If you are a returning postgraduate student for the 2025/26 academic year, you can submit an application for 2025/26 accommodation.

• It can take up to 72 hours for accepted course offers to transfer to our system.
• Make sure you have cleared your browser history and closed all of your browsers, then try to apply again. This usually clears any issues with the application. 
• Make sure you have selected a minimum of 5 room preferences. Make sure you don’t have any filters enabled so you can see all of the options. 

If you are still having issues with submitting your accommodation application, please contact us at accommodation@york.ac.uk.

• When you submit your accommodation application you will have the chance to include details on what your additional requirements are, what room type you feel you need and to upload supporting medical evidence. If we need more information from you, we will be in touch to discuss this further.
• If you are struggling to upload documents to your accommodation application, please submit the application as normal, including any comments you want us to see and you can send these documents to us as an attachment at accommodation@york.ac.uk.

Unfortunately, we do not offer group bookings as part of our application process.

This is not something we will be able to facilitate, all of our accommodation is mixed gender.

All of our accommodation is heated, it is turned off once the weather warms up in spring. We hope you're comfortable in your room, but it's always nice to have a blanket or big hoodie to hand for extra cosiness. Portable heaters aren't allowed.

We do not recommend bringing personal kitchen appliances onto campus. In your kitchen, you'll be provided with all of the essentials such as a fridge, freezer, microwave, kettle and toaster.

When you submit your accommodation application you will have the chance to include details on what your additional requirements are, what room type you feel you need and to upload supporting medical evidence. If we need more information from you, we will be in touch to discuss this further.

If you are struggling to upload documents to your accommodation application, please submit the application as normal, including any comments you want us to see, and send your documents to us as an email attachment instead at accommodation@york.ac.uk.

Yes, if you're completing an Additional Requirements Supporting Evidence Form, it's no problem to complete it by hand and scan it in to attach to your accommodation application.

You have seven days from the date the accommodation offer is sent, to accept or reject it. If you don’t do either, the offer will expire and your application will be rejected. 

We're sorry to hear you didn't receive your top accommodation choice. We process and allocate rooms using a mass allocator that works it's way through your preferences based on what's available. Unfortunately, your first preference was not available at the time of your application being processed.

If you reject your accommodation offer, you can resubmit your accommodation application. However, we may not be able to offer you an alternative one and we can’t confirm a timeline for when we may be able to send you another offer.

Offers are being sent out in batches so make sure you check your emails regularly so you don’t miss anything from us. 

We are currently prioritising offers for students who meet our accommodation guarantee. Check if you are eligible for the accommodation guarantee.

If you would like to swap rooms, you'll need to find another booking holder who is the same student type as yourself and is happy to take over your room type and let length. Use our accommodation adverts web page to advertise your room swap. If you find somebody to swap with, you'll both need to complete the Request to Swap form. 

Rent instalments for campus accommodation are taken on the following dates for the 2024-25 academic year:

• 31 October 2024
• 31 January 2025
• 30 April 2025
  

For further information on payments, visit our Accommodation Payments web page.

International students do not need a UK guarantor. Accommodation fees will be paid in three instalments. 

Your arrival date for September 2025, will likely fall on the one of the following dates; Friday 12 September, Saturday 13 September or Sunday 14 September. This date will be made clear when you receive your room offer in August 2025, and confirmed once you accept your contract.

Your accommodation will be heated to a target temperature of 19 to 21°C from the start of October until the end of April. These dates may shift slightly if it's unusually hot or cold.

It can take up to 24 hours from checking in to receiving your inventory email. If you still haven't received your inventory after this time, please contact us: 

• accommodation@york.ac.uk
• +44 (0)1904 322165

Advertise your room for a swap on our accommodation adverts page. 

Find out how you can report maintenance issues. There's different methods depending on the issue and where you are located on campus. 

Find out about different payment methods.

Your rent is collected in 3 instalments, at the end of October, January and April. You can see what your rent instalments are on your accommodation portal.