Getting set up

Key collection on arrival 

On arrival, your house keys are to be collected from the Information Centre (Campus West Reception). Keys are available from 11am on the date of your contract start date and must be returned on the last day of your contract. If you need to arrive on an earlier date or time, please contact Accommodation Services to see if we can help.

Requests for additional sets of keys for family members should be made to the Information Centre. Any loss of keys should be reported to the reception also. A charge may be payable for the loss or late return of keys.

Accommodation inventory 

Within 24 hours of moving in to your accommodation, we’ll send an email to your "@york.ac.uk" address with a link to an online inventory form. You should carefully check your accommodation and use the form to note things like damage and stains. You should submit your completed inventory within 48 hours of receiving the link. Please note that if anything does require repair you should also report this online as we do not monitor the inventory for repairs.

You're a member of Halifax College

As a resident in family accommodation, you are a member of Halifax College. The friendly team of Halifax staff and students are here to offer advice, support and guidance. It's a good idea to familiarise yourself with the support network available from the College Team, facilities and how you can get involved with events, sports and music, if you wish too.

Insurance

We insure the accommodation against fire and other risks which we reasonably consider necessary. At present, we provide a level of cover for your personal belongings under a block of insurance for all Residences, subject to the limitations and exclusions that apply to that policy. If you do not consider that cover is adequate then you can arrange for "top up" insurance but you will need to do this yourself directly with the insurance company. 

If for any reason we cease to provide the block policy (and we will give you notice of this if we do), you are responsible for taking out such insurance cover yourself at your own cost.

Confirm your cover and "top up" your insurance (optional) on the My Endsleigh App. 

Download the app

Internet

Because you're living on campus, you're able to connect your devices at home to the University of York network using wifi (eduroam). To get started for the first time, you can search and select the wifi network named 'Uoy Setup'. Open a web browser to be redirected to the University of York Network Setup Tool, and follow the onscreen instructions. To connect to the network add @york.ac.uk to the end of your username, for example: "abc500@york.ac.uk"

Your eduroam connection will work across the University and in the city centre. Once you've set up your laptop, tablet, phones etc, you'll automatically connect to the internet once you're near a wifi hotspot.