Google Hangouts

Related pages

Use Hangouts to send instant messages, make voice and video calls, and share photos.

Hangouts are synced automatically across devices, so you can start a Hangout on your computer and continue on another device, such as your phone.

Sign in to Hangouts

Overview

Eligibility

Google Hangouts and Google Hangouts on Air are available to all members of the University.

Information about inviting external people to a Hangout.

Google Hangouts can be used from devices including PCs, laptop computers, phones and tablets.

Hangouts lets you conduct:

  • text chat with up to 100 participants
  • video or audio chats with up to 15 participants

Example uses of video calls might be to keep keep in touch with staff or students working away from campus, or to interview people interested in a project.

The Google Hangouts on Air facility enables you to do a live one-way broadcast to much larger numbers of people, with the added benefit of automatically being recorded within YouTube so that it can be shared afterwards.

Hangouts offers integration with Google Calendar. When creating an event, a Hangout can also be scheduled. This gives each participant a web link they can use to join the video call when the time comes.

Using Hangouts

To access Google Hangouts and Hangouts on Air:

  • use the button at the top of this page
  • use the Hangouts button within Google Mail
  • use the Hangouts button within your Google Plus profile
  • install the Hangouts extension for the Chrome web browser
  • use Google's Hangouts app on your tablet or phone

You can find further information on Google's Hangouts support pages:

Help & troubleshooting

Help

We provide Google knowledge training events every term for staff who want to know more about the Google applications, including Google Hangouts. Bespoke training and coaching can be organised for staff groups who require it.

Troubleshooting

Hangouts supports the current and prior major release of Chrome, Firefox, Internet Explorer and Safari.

If you're having problems using Hangouts, and you're not on a managed PC, you should update your browser.

Library & IT Help Desk

If you're having problems using the Hangouts, get in touch with the Library & IT Help Desk.

Our commitments

Service status Live and supported service.
Hours of service 24/7
Service support

As part of the Google Apps for Education suite this service is entirely owned and managed by Google, who will monitor for, identify and fix all faults

For help with this service, contact the Library & IT Help Desk.

Hours of support Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.
Target availability

General IT Services targets:

Service Level Agreement Google Apps Service Level Agreement
Our performance

Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:

Complaints procedure

If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.

If you wish to make a complaint, please see our complaints procedure.