Our policy sets out how we support you during your time at university to achieve your full academic potential.
Academic help
Guides, workshops and one-to-one support to help you develop academic and communication skills and learn more effectively.
If something has happened and you can't complete an assessment, you can request more time.
Absences, exceptions and extensions
- Self-certify your illness (undergraduate, postgraduate taught)
What to do if short-term illness or personal circumstances mean you cannot attend mandatory teaching or submit an assessment on time. - Exceptional circumstances (undergraduate, postgraduate taught)
If something has happened and you can't complete an assessment. Includes specific advice for if you have a Student Support Plan. - Student Support Plans (SSPs) and adjustments
If you have a disability, long-term health condition or specific learning difficulty (SpLD), a support plan provides academic adjustments tailored to your needs. - Leave for postgraduate researchers
How to take leave, including for illness, annual leave and special circumstances. - Adverse weather
What to do if the weather disrupts your learning or examinations.
Course changes and academic progression
- Academic progress issues
If you're having difficulties with your studies. - Change your plan (break, transfer or leave)
If you want to take a break from your studies, change your course or leave the University. - Policy on Research Degrees (postgraduate research)
The policy outlines yours and the University's responsibilities, as well as processes for exceptional circumstances and extensions. - Complaints and appeals
If you want to appeal against an assessment or make a complaint.
Supervisors and academic contacts
- Personal supervisor (undergraduate, postgraduate taught)
Support for your academic progress, personal development and general wellbeing. - Supervision and thesis advisory panels (postgraduate research)
Help with managing your research and progress, as well as your your personal development. - York Online supervisors and student support
Tailored support for students studying 100% online on a York Online programme. - Your department (undergraduate, postgraduate taught, postgraduate research)
Find details for your department and course-specific support. - Students' Union Advice and Support
The Students' Union provide independent support and can help challenge academic decisions.
Study skills and learning support
- Study Skills Hub
Develop academic and communication skills to help you learn more effectively. - English language support
If English isn't your first language, we can help you develop word choice, grammar, style and pronunciation. - Academic pressures and stress
Advice on how to manage stress and avoid burnout. - Student Support Plans (SSPs) and adjustments
If you have a disability, long-term health condition or specific learning difficulty (SpLD), a support plan provides academic adjustments tailored to your needs.
Success at York Toolkit
Are you looking for motivation? Feeling stressed? Dealing with a setback? Not sure how to think about your future? Use our Success at York Toolkit to develop skills and motivation to ensure you get the most out of your time at York.
Browse more support across health, money, housing, conduct and community groups.