Wired network: Facilities Management devices
Related pages
Facilities Management devices can be connected to the wired network once they've been registered with IT Services.
These devices include CCTV, BMS, environmental control, access control, EPoS, telephony, and similar equipment.
Overview
Eligibility
Staff (normally Facilities Management, AV, Telephony or Estates), and external contractors can make FM network requests.
Once the Facilities Management (FM) device is registered with IT Services, it will have access to the FM network and also to University resources that have been made available on the FM network.
The FM network is a fully-routed, resilient network. Edge (local) connectivity is provided by switched Ethernet over Category 5e/6A structured cabling from more than 200 wiring centres.
Devices and services on the FM Network are protected from the Campus Network by an access control list (ACL) that runs on network equipment. This helps guard devices and services from unauthorised access or network disruption.
All wired data outlets on the FM network are a minimum of 100 Mbit/s.
Private vs public IP addresses
Devices are allocated a private IP address in the range 10.0.0.0 - 10.255.255.255. Devices in this range do not have access to the internet or anything outside of the Campus Network.
Devices can be allocated a public IP address upon request if they require internet connectivity or need to communicate with a system outside the Campus Network.
Devices that need to communicate with other devices on the Campus Network or vice versa will require changes to be made on the ACL.
How to register a device
To connect a device to the FM network, the following is required:
- a device with an Ethernet LAN card
- a network cable. This needs to be a Cat5e RJ45 cable
- a connected (live) data outlet
- registered in the LAN database
- devices must only use unicast
Register a device in the LAN database
If you're registered to use the External Moves and Changes page, you can use it register the FM device:
Please allow five working days for your request to be processed.
Devices can be allocated a public IP address upon request if they require internet connectivity or need to communicate with a system outside the Campus Network. This will normally require additional information to be set up.
If you don't have a username for this system, request one by emailing your contact details to itsupport@york.ac.uk with the subject line 'Moves and Changes login request'.
Access Control List (ACL) changes
Contact the IT Support Office and provide the following details:
- source IP address
- destination IP address
- IP Protocol
- Source or Destination tcp/udp port (if IP protocol is tcp/udp)
Devices that need to communicate with other devices on the Campus Network or vice versa will require changes to be made on the ACL. Additional information will be required to set this up.
Data outlets
If you don't have a data outlet, or you believe an existing one is not live, contact itsupport@york.ac.uk. You will need to provide the room number and outlet number where appropriate.
Requests for new data outlets will receive an initial response within five working days. Installation normally takes place within five weeks, but is subject to Estates restrictions
Requests for existing data outlet to be made live will take 5 working days (except in areas not managed by IT Services, eg Biology).
Help & troubleshooting
Library & IT Help Desk
If you're having problems with the FM network, get in touch with the IT Support.
Our commitments
| Service status | Live and supported service. |
|---|---|
| Hours of service | 24/7 |
| Service support | For help and support with this service, contact the IT Support. |
| Hours of support | Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday. |
| Target availability |
General IT Services targets:
|
| Resilience | The University FM network is a fully-routed, resilient network. Edge (local) connectivity is provided by switched Ethernet (100 Mbit/s) over Category 5e/6A structured cabling from more than 200 wiring centres. Conceptually, the network is divided into layers, separated and protected by firewalls. |
| Policies | Acceptable Use Policy: York Local AUP (PDF  , 58kb) |
| Our performance |
Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:
|
|
Complaints procedure |
If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch. If you wish to make a complaint, please see our complaints procedure. |
Your responsibilities
It is recommended that all devices have up-to-date antivirus software installed and running before connecting to the network where applicable.
The correct MAC address must be supplied for each device when registered.
Manually configured devices must be configured with the information provided.