PostgreSQL database service
Related pages
Our PostgreSQL service provides multi-user databases suitable for light- to medium-use.
Overview
Eligibility
Available to:
- staff
- academic research users
- web account owners
PostgreSQL is a powerful, open source object-relational database system. Databases are hosted on shared servers unless otherwise agreed due to specific additional requirements.
It provides multi-user databases suitable for light- to medium-use.
How to request
Email the Library & IT Help Desk, giving a suggested name for your new database and a short summary of its purpose.
Requests for a new PostgreSQL database will take five business days to complete.
Help & troubleshooting
Help
You can receive status updates about the service by joining the PostgreSQL Google Group.
Library & IT Help Desk
If you're having problems using the PostgreSQL service, get in touch with the IT Support.
Our commitments
| Service status | Live and supported service. |
|---|---|
| Hours of service | 24/7 |
| Service support | For help and support with this service, contact the IT Support. |
| Hours of support | Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday. |
| Target availability |
General IT Services targets:
|
| Resilience |
This service runs on our high-availability virtual machine platform; in the event of a major incident it will automatically failover between data centres, with only a brief outage. Filestores are replicated between data centres and should also fail over automatically. A backup is taken of all databases once a day for Disaster Recovery purposes, enabling them to be restored to the last nightly backup if the database were to become corrupted, or if a catastrophic event occurred to the file servers and/or data centres. |
| Our performance |
Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:
|
|
Complaints procedure |
If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch. If you wish to make a complaint, please see our complaints procedure. |
Your responsibilities
We expect you:
- to keep us informed about changes to your contact details.
- to manage your use of databases allocated to you - eg, sharing and securing them appropriately.
- to contact us in good time if you foresee your database's resource requirements increasing significantly.
- to work with us if we identify that your database would be better placed on an alternative, larger capacity, service.
- to let us know if you no longer need a database you have been allocated.