PostgreSQL database service

Related pages

Our PostgreSQL service provides multi-user databases suitable for light- to medium-use.

Overview

Eligibility

Available to:

  • staff
  • academic research users
  • web account owners

PostgreSQL is a powerful, open source object-relational database system. Databases are hosted on shared servers unless otherwise agreed due to specific additional requirements.

It provides multi-user databases suitable for light- to medium-use.

How to request

Email the Library & IT Help Desk, giving a suggested name for your new database and a short summary of its purpose.

Requests for a new PostgreSQL database will take five business days to complete.

Help & troubleshooting

Help

You can receive status updates about the service by joining the PostgreSQL Google Group.

Library & IT Help Desk

If you're having problems using the PostgreSQL service, get in touch with the Library & IT Help Desk.

Our commitments

Service status Live and supported service.
Hours of service 24/7
Service support For help and support with this service, contact the Library & IT Help Desk.
Hours of support Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.
Target availability

General IT Services targets:

Resilience

This service runs on our high-availability virtual machine platform; in the event of a major incident it will automatically failover between data centres, with only a brief outage. Filestores are replicated between data centres and should also fail over automatically.

A backup is taken of all databases once a day for Disaster Recovery purposes, enabling them to be restored to the last nightly backup if the database were to become corrupted, or if a catastrophic event occurred to the file servers and/or data centres.

Our performance

Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:

Complaints procedure

If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.

If you wish to make a complaint, please see our complaints procedure.

Your responsibilities

We expect you:

  • to keep us informed about changes to your contact details.
  • to manage your use of databases allocated to you - eg, sharing and securing them appropriately.
  • to contact us in good time if you foresee your database's resource requirements increasing significantly.
  • to work with us if we identify that your database would be better placed on an alternative, larger capacity, service.
  • to let us know if you no longer need a database you have been allocated.