Knowledge Base

Related pages

The IT Services Knowledge Base is a set of articles providing help and information about the services we offer.

They include set up instructions for services such as wifi and printing, along with other York-specific guides.

View the Knowledge Base »

Overview

Eligibility

Anyone can access the Knowledge Base.

Members of the University can log in to use the other Footprints features, such as to log an issue.

The Knowledge Base provides how-to and set up guides for facilites provided by IT Services.

Most of the information is specific to York, such as how to connect to our wifi, printers or filestores using your York account.

The Knowledge Base is sorted by the popularity of the articles.

At the bottom of each article you can let us know whether it was useful to you. The more yes votes an article receives, the higher up the list it will be.

URLs

The auto-generated web addresses (URLs) for Knowledge Base articles are very long. We have set up shorter versions for use on printed materials or anywhere else it might be useful to have less to type:

  • www.york.ac.uk/it-services/kb/solution number

Footprints

The Knowledge Base is part of Footprints, our incident management tool. The Home and New Issue buttons will prompt you to log in.

Library & IT Help Desk

If you spot any errors in the Knowledge Base, please get in touch with the Library & IT Help Desk.

Our commitments

Service status Live and supported service.
Hours of service 24/7
Service support For help and support with this service, contact the Library & IT Help Desk.
Hours of support Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.
Target availability

General IT Services targets:

Our performance

Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:

Complaints procedure

If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.

If you wish to make a complaint, please see our complaints procedure.