Knowledge Base
They include set up instructions for services such as wifi and printing, along with other York-specific guides.The IT Services Knowledge Base is a set of articles providing help and information about the services we offer.
Overview
Eligibility
Anyone can access the Knowledge Base.
The Knowledge Base provides how-to and set up guides for facilities provided by IT Services.
Most of the information is specific to York, such as how to connect to our wifi, printers or filestores using your York account.
URLs
The auto-generated web addresses (URLs) for Knowledge Base articles are in the following format:
- https://support.york.ac.uk/s/article/Support-article-title
Library & IT Help Desk
If you spot any errors in the Knowledge Base, please get in touch with the IT Support.
Our commitments
| Service status | Live and supported service. |
|---|---|
| Hours of service | 24/7 |
| Service support | For help and support with this service, contact the IT Support. |
| Hours of support | Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday. |
| Target availability |
General IT Services targets:
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| Our performance |
Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:
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Complaints procedure |
If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch. If you wish to make a complaint, please see our complaints procedure. |