York Print Plus for staff

Related pages

York Print Plus is the printing, copying and scanning service for staff and students, and is available across the University.

Overview

Eligibility

All University staff and students can use York Print Plus to print, copy and scan.

Some departments may restrict access to their devices.

Visitors can photocopy in the Library.

Staff may also use the devices located in public areas. See the student pages for more information:

Using York Print Plus

To send print jobs, use the printer PrintCloud (on print.york.ac.uk).

Then log into any York Print Plus device by tapping your University Card, or typing your username and password.

Getting started

Managed Windows and Linux PCs have the new queue set up already. You'll need to add the print queue on unmanaged computers: see the guides.

York Print Plus FAQs

Printing account

Check the progress of the documents you've sent to print:

Your printing account »

On-campus users only. Off campus users will need to connect through the VPN to view this page.

ePrint

ePrint enables you to email or upload documents that you wish to print.
 
This gives you an easy way to print from tablets or smartphones to the University York Print Plus devices.

Charges

Setup guides

Printer settings

When you print, your work will automatically print in black and white and duplex (double-sided). You'll need to change your settings to select single sided or colour.

Note: If you're using a Chromebook, tablet, or mobile phone, you won't be able to add the York Print Plus printers - you can use the ePrint service to send your work to print instead.

Guides

During the Easter and Summer vacations 2018, we updated York Print Plus. Please ensure that you are using the current settings - if you have any queries, please ask your local super user (contact details are shown on printers) or contact us for advice.

Help & troubleshooting

Help

Instructions are displayed next to each York Print Plus device on how to print, photocopy and scan-to-email.

Each office location has a super user to advise on basic functions. Their contact details are displayed above the York Print Plus device.

Library & IT Help Desk

If you're having problems using York Print Plus, get in touch with the Library & IT Help Desk.

Our commitments

Service status Live and supported service.
Hours of service 24/7
Service support For help and support with this service, contact the Library & IT Help Desk.
Hours of support Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.
Target availability

General IT Services targets:

Review cycle There are termly user group meetings and fortnightly executive group meetings.
Our performance

Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:

Complaints procedure

If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.

If you wish to make a complaint, please see our complaints procedure.