The human side of change: guidance for staff

This section is all about the human side of change. When big updates happen across the University, it is completely natural to feel a bit unsettled.

This module helps explore opportunities for lowering our collective defenses and build a safe environment by normalising the ups and downs of transition.

It gives us a shared language to talk honestly about the common worries that come with change — like losing our usual routines, feeling exposed while learning new systems or feeling uncertain about the future.

Watch or listen

Video

Bridges' transition

Learn the difference between an external change and your internal reaction to it, helping you navigate the confusing middle phase of a transition and identify the exact support you need to move forward. (Two minutes)

Video

Change curve

Learn why your emotional ups and downs are a completely natural part of adapting to any workplace change, helping you find your footing and offer extra patience to yourself and those around you. (Two minutes)

Podcast

Understanding the human side of change

Learn the emotional phases of workplace transition so you can navigate change with patience, anchor in what remains stable, and identify the specific opportunities needed to move forward. (Seven minutes)

Read

Prefer to digest written information at your own pace?

Review a breakdown of Bridges' Transition and Fisher's Change Curve to enable you to understand more about the human side of change to support yourself and others.

Read the guide

Now you’ve explored the core content through your chosen format, it’s time to move from theory to practice. Choose the 'Do' option to apply the learning, and then the 'Reflect and connect' option to discuss these tools with your colleagues.

Do

We prioritise active learning over passive listening. Real growth doesn't happen by reading a screen; it happens when we apply what we’ve learned directly to our daily roles. Download this worksheet to complete your micro-mission for this topic. It contains specific, small actions to try out in your next meeting, decision-making moment, or team interaction.

Copy the worksheet

By completing this worksheet, you will understand how change impacts you personally, recognise why your current emotions are a completely natural part of the process, and identify the exact support you need to help you move forward.

Reflect and connect

Real capability is built through community. Learning shouldn't stay trapped in a browser tab — it thrives when we share our experiences, align on decisions, and problem-solve together.

Once you've completed the worksheet, you may wish to discuss your next steps with a colleague or your line manager.