Conflict Resolution: guidance for staff

This section focuses on reframing friction as a catalyst for personal growth, highlighting how cultivating curiosity empowers us to embrace difficult conversations and navigate uncertainty with confidence.

When workplace tension arises, it is natural to want to avoid difficult conversations, double down on existing habits, or worry about saying the wrong thing. This section equips you with de-escalation tools, clear communication frameworks, and a shared language to help you move past reflexive reactions, address friction head-on, and build stronger, more collaborative working relationships.

Watch and Listen

Video

Replace judgment with curiosity

Learn how to transform interpersonal relationships and peacefully manage conflict by shifting from a judgmental mindset to genuine curiosity through active listening and finding common ground. (Four minutes)

Video

How to have an uncomfortable conversation

Learn how to strengthen relationships and address interpersonal tension directly using a communication framework focused on feelings, behaviours, and impact.

Podcast

3 hard work conversations and how to handle each one with confidence

You will learn how to strengthen relationships and address interpersonal tension directly using a communication framework focused on feelings, behaviours, and impact. (24 minutes)

Now you’ve explored the core concepts through your chosen format, it’s time to move from theory to practice. Choose the 'Do' option to apply the learning.

Do

We prioritise active learning over passive listening. Real growth doesn't happen by reading a screen; it happens when we apply what we’ve learned directly to our daily roles. Download this worksheet to complete your micro-mission for this topic.

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