Wired network: staff

Related pages

The wired network allows you to connect your computer to the University network, and access your filestore, printers, the internet and more.

Overview

Eligibility

Staff, students, associates, conference guests, and visitors from participating eduroam institutions can connect to 1PFA sockets.

Use a network cable to connect your machine to the socket in your office.

You can connect a range of devices to the network - both managed desktops and unmanaged devices.

The way you can connect depends on your device and on the socket type.

Managed PCs and laptops

If you have an IT Services managed desktop, you will need to register it with IT Services.

You can do this by contacting your Departmental Computing Officer (DCO), or the Library & IT Help Desk.

See the Registration & setup guides tab for the details we will need to register your machine.

Unmanaged devices

About the campus network

Learn more about how the University's network works:

There are two types of network socket across campus:

'Old style' sockets:

  • Any device plugged in must be registered with IT Services for it to connect.
  • See the Registration & setup guides tab for more information about registering your machine, including the details we need.

One port fits all (1PFA) sockets:

  • These sockets allow you to connect using the network setup tool.
  • To connect, plug in your device, and open a web browser. The network setup tool should open - if not, type this web address into your web browser: https://www.york.ac.uk/network-connect
  • You need an 802.1X device to connect this way. Most operating systems include 802.1X as standard. Devices that don't support 802.1X can also use 1PFA sockets, but they need be registered with IT Services (see above).

What type of socket do I have?

It's not immediately obvious what sort of socket you have by looking at it.

Your DCO may know, or you can plug in your machine and try to open the network setup tool in your web browser. If the setup tool loads, the port is 1PFA. If you can't connect, it's more likely to be an old style socket, and you'll need to get your machine registered.

What can I access?

Connecting using the network setup tool will give you access to most University resources. If you can't access the facilities you need, you will need to register your machine with IT Services.

Once you're connected, you can access your filestore and print using York Print Plus - see Registration & setup guides.

We don't allow machines running Windows XP or below to connect to the network.

New network sockets

If you need to request a new network socket, please contact the Library & IT Help Desk with the details.

There is a charge for this service.

A typical installation takes around five weeks. Please note, the location of the new socket, and the time taken to install it, are subject to Estates restrictions.

Requesting a faster connection

In certain circumstances, 1Gbit/s connections can be made available. This may incur a charge where additional equipment is required to be installed.

If you have a requirement for a faster connection, please email the details to the Library & IT Help Desk.

Registration & setup guides

How to register your machine with IT Services

Email the the following to itsupport@york.ac.uk. If you're unsure of any of these, ask either your Departmental Computing Officer or the Library & IT Help Desk for help.

  • Device name: you can choose own name, or tell us if you want us to use your department's naming convention
  • Device Type: eg Managed Office PC, Departmental Classroom PC, Printer, etc
  • Owning department: eg Chemistry
  • Manufacturer: eg Stone (this information is useful but not mandatory)
  • Model: eg Pro (this information is useful but not mandatory)
  • Operating system: eg Windows
  • OS version: eg 10
  • Serial number: eg 123456 (this information is useful but not mandatory)
  • GUID: (only required for managed PCs) eg 12345678-1234-1234-1234-123456789123
  • User name: eg abc123
  • Location/Building: eg Chemistry
  • Room Number: eg B011
  • MAC Address: eg 00:07:E9:9E:29:06 or 0007E99E2906
  • Subnet: (if known)

Please allow three working days for your device to be registered.

Unmanaged devices: connecting your machine to the network

If you're using an old style socket, see our guide for connecting to the network:

If you're using a one port fits all (1PFA) socket, connect your device to the network socket using a network cable, and open a web browser.

The network setup tool should open - just follow the steps.

Set your network location

If you're an unmanaged Windows user, the first time that you connect to the University network, you'll be prompted to choose a network location.

We strongly recommend you choose Public network. This will stop your computer from being visible to other computers around you.

Depending on your security settings, choosing one of the other options may result in other people being able to see your files.

Manual setup

If you can't get connected using the network setup tool, try setting up your computer manually.

Ensure that you carry out all the steps before connecting to the network socket.

Filestore

Printing

Help & troubleshooting

Troubleshooting

To access the wired network, you need:

  • a computer with an Ethernet LAN card
  • a network cable. This needs to be a Cat5e RJ45 cable.
  • a network client that supports 802.1X/PEAP/MS-CHAP-V2 authentication (most operating systems include this as standard).
    • If your operating system does not support this you will still be able to get basic Internet access by using the login option on the network setup page.

Incompatible devices

There are a number of devices that won't work on our network. This includes devices designed for a domestic setting and controlled from a phone or tablet.

For example, you can't use the following on our network:

  • media devices such as Sonos audio systems
  • Google Chromecast
  • smart domestic devices such as wifi kettles and wifi lightbulbs (eg Philips Hue)

If in doubt, before purchasing or bringing a device to campus it's always worth contacting IT Services to check if it will work.

Can't connect?

If you've checked that your device is compatible with our network (see above), but still can't connect, please go through the steps on our troubleshooting page:

Socket problems?

If you've tried the troubleshooting steps, but still can't get connected, it may be that your network socket is broken or isn't live.

If the problem seems to be with the socket, email itsupport@york.ac.uk with the following:

  • Name and contact details
  • Building name and room number
  • The socket number if possible
  • Any other details eg any visible damage to the socket

In cases where the socket needs to be made live, please allow five working days.

Library & IT Help Desk

If you're having problems using the wired network, get in touch with the Library & IT Help Desk.

Our commitments

Service status Live and supported service.
Hours of service 24/7
Service support For help and support with this service, contact the Library & IT Help Desk.
Hours of support Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.
Target availability

General IT Services targets:

Resilience

The core University campus network is a high bandwidth, fully-routed, resilient network.

Edge (local) connectivity is provided by switched Ethernet (100 Mbit/s) over Category 5e/6A structured cabling from more than 200 wiring centres.

Conceptually, the network is divided into layers, separated and protected by firewalls.

Our performance

Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:

Complaints procedure

If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.

If you wish to make a complaint, please see our complaints procedure.

Your responsibilities

Terms and conditions

This information is intended to supplement the University's terms and conditions:

To help us keep the network running smoothly, please note the following guidelines.

If you have any questions about appropriate use, or whether it's ok to connect a device to the network, please contact us for advice.

Prohibited devices

You are not allowed to use any of the following on the campus network. They can cause significant disruption and/or pose security risks.

  • switches and repeaters (network "hubs") not installed and managed by IT Services
  • network routers of any kind
  • any device which can provide DHCP services or otherwise offer IP addresses - this includes:
    • personal and domestic routers
    • personal firewall devices
    • personal hotspots such as MyFi devices
    • laptops or PCs set up to provide Internet Connection Sharing or its equivalent
  • wireless access points or repeaters not installed and managed by IT Services
  • wireless printers
    • you may use a wireless printer if it's connected via a USB port and the wireless functionality is switched off