The wired network allows you to connect your computer to the University network, and access your filestore, printers, the internet and more.
Staff, students, associates, conference guests, and visitors from participating eduroam institutions can connect to 1PFA sockets.
Use a network cable to connect your machine to the socket in your office.
You can connect a range of devices to the network - both managed desktops and unmanaged devices.
The way you can connect depends on your device and on the socket type.
If you have an IT Services managed desktop, you will need to register it with IT Services.
See the Registration & setup guides tab for the details we will need to register your machine.
About the campus network
Learn more about how the University's network works:
There are two types of network socket across campus:
'Old style' sockets:
One port fits all (1PFA) sockets:
What type of socket do I have?
It's not immediately obvious what sort of socket you have by looking at it.
Your DCO may know, or you can plug in your machine and try to open the network setup tool in your web browser. If the setup tool loads, the port is 1PFA. If you can't connect, it's more likely to be an old style socket, and you'll need to get your machine registered.
What can I access?
Connecting using the network setup tool will give you access to most University resources. If you can't access the facilities you need, you will need to register your machine with IT Services.
Once you're connected, you can access your filestore and print using York Print Plus - see Registration & setup guides.
We don't allow machines running Windows XP or below to connect to the network.
If you need to request a new network socket, please contact the Library & IT Help Desk with the details.
There is a charge for this service.
A typical installation takes around five weeks. Please note, the location of the new socket, and the time taken to install it, are subject to Estates restrictions.
In certain circumstances, 1Gbit/s connections can be made available. This may incur a charge where additional equipment is required to be installed.
If you have a requirement for a faster connection, please email the details to the Library & IT Help Desk.
Please allow three working days for your device to be registered.
If you're using an old style socket, see our guide for connecting to the network:
If you're using a one port fits all (1PFA) socket, connect your device to the network socket using a network cable, and open a web browser.
The network setup tool should open - just follow the steps.
If you're an unmanaged Windows user, the first time that you connect to the University network, you'll be prompted to choose a network location.
We strongly recommend you choose Public network. This will stop your computer from being visible to other computers around you.
Depending on your security settings, choosing one of the other options may result in other people being able to see your files.
If you can't get connected using the network setup tool, try setting up your computer manually.
Ensure that you carry out all the steps before connecting to the network socket.
To access the wired network, you need:
There are a number of devices that won't work on our network. This includes devices designed for a domestic setting and controlled from a phone or tablet.
For example, you can't use the following on our network:
If in doubt, before purchasing or bringing a device to campus it's always worth contacting IT Services to check if it will work.
If you've checked that your device is compatible with our network (see above), but still can't connect, please go through the steps on our troubleshooting page:
If you've tried the troubleshooting steps, but still can't get connected, it may be that your network socket is broken or isn't live.
If the problem seems to be with the socket, email firstname.lastname@example.org with the following:
In cases where the socket needs to be made live, please allow five working days.
Library & IT Help Desk
If you're having problems using the wired network, get in touch with the Library & IT Help Desk.
|Service status||Live and supported service.|
|Hours of service||24/7|
|Service support||For help and support with this service, contact the Library & IT Help Desk.|
|Hours of support||Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.|
General IT Services targets:
The core University campus network is a high bandwidth, fully-routed, resilient network.
Edge (local) connectivity is provided by switched Ethernet (100 Mbit/s) over Category 5e/6A structured cabling from more than 200 wiring centres.
Conceptually, the network is divided into layers, separated and protected by firewalls.
Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:
If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.
If you wish to make a complaint, please see our complaints procedure.
Terms and conditions
This information is intended to supplement the University's terms and conditions:
To help us keep the network running smoothly, please note the following guidelines.
If you have any questions about appropriate use, or whether it's ok to connect a device to the network, please contact us for advice.
You are not allowed to use any of the following on the campus network. They can cause significant disruption and/or pose security risks.