York Wiki Service

Related pages

A wiki is a collection of editable web pages, designed to be modified by groups of people. It allows people to easily and collaboratively create and edit pages.

The York Wiki Service is available for any member of staff to create wiki spaces for themselves or their groups.

York Wiki Service »

Overview

Eligibility

Available to staff only.

A wiki space can be used to hold any information you would like to share with the rest of the University, the general public, or just your team.

For example:

  • a personal notebook
  • a departmental knowledge base
  • internal communications
  • project documentation

Getting started

Visit the York Wiki Service and browse existing spaces for examples.

The wiki includes powerful online page editing and management features for authors and space owners.

Using simple wiki tags you can also add richer content to your pages, such as audio and video, category listings, tag clouds or to-do lists and even custom functionality.

York Wiki Service or Google Docs or Google Sites?

York Wiki Service

Wikis allow you to create searchable and freely navigable networks of information in wiki pages that together are useful but which are never complete.

These pages can be continuously built upon over time by a group of authors, and can be connected to other spaces and pages on the wiki.

Unlike Google Docs and Sites, which are stored "in the cloud", the York Wiki Service is hosted in York and so is the recommended platform for storing sensitive information.

Google Docs

Google Docs are best suited to creating and sharing traditionally formatted documents and spreadsheets, with excellent support for real-time drafting and commenting by a group of authors.

They are relatively self-contained and loosely linked through formal referencing or through their positions in shared hierarchical "collections" which act similarly to shared folders in networked filestore.

Google Sites

Google Sites allow creation of connected editable web pages (much like wiki spaces), and are cross searchable along with Google Docs.

You can quickly build a website that is externally visible and relatively self-contained.

Sites are a better if you're working with people outside the University, as they allow editing access for non-University staff.

Help & troubleshooting

Help

The York Wiki Service runs on Confluence.

Library & IT Help Desk

If you're having problems using the York Wiki Service, get in touch with the Library & IT Help Desk.

Our commitments

Service status Live and supported service.
Hours of service 24/7
Service support

In the first instance, please see the Wiki Support page.

For further help and support, contact the Library & IT Help Desk.

Hours of support Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.
Target availability

General IT Services targets:

Resilience The system runs on a highly available VMWare cluster.
Review cycle We aim to upgrade the system to the latest version of Confluence each year.
Our performance

Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:

Complaints procedure

If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.

If you wish to make a complaint, please see our complaints procedure.

Your responsibilities

As the owner of a space on the York Wiki Service, you should:

  • Decide if your wiki should be public or restricted to University staff and/or students
  • Maintain membership of your wikis. This includes removing the usernames of staff who are no longer active at the University or have moved to a new role where they no longer require access to content