Single sign-on
Related pages
Single sign-on (SSO) is a method for logging on to some online services with your University username and password.
You can move between these services without having to enter your details multiple times.
Overview
When services are single sign-on enabled, you can move between them without continually being prompted for your University username and password.
For example if you've logged on to the student homepage, you will then be able to access your Library account without entering your username and password again.
Single sign-on is primarily set up for University services, but has also be set up to enable access to facilities such as externally hosted Library journals.
Examples of services that use single sign-on include:
- YorSearch
- Library ejournals
- e:Vision
- VLE
- Staff home
- Student home
Request single sign-on
SSO is aimed primarily at University wide services.
If you have created a service that you would like to be set up to use SSO, please email your requirements to itsupport@york.ac.uk in the first instance
IT Services can enable SSO for a new service if the supplier or service implements SAML 2.0 or supports Shibboleth.
The service takes some time to configure and test and we are dependent on the experience of the service provider when providing this service. For this reason we require at least three months notice to implement SSO for a new service.
Help & troubleshooting
Close your browser to log out
Once you've logged in using single sign-on, you will remain logged in to multiple University services until you completely close your web browser.
Note that closing all windows may not be sufficient - use the 'Exit' or similar option in the browser menu.
Library & IT Help Desk
If you're having problems using single sign-on, get in touch with the IT Support.
Our commitments
| Service status | Live and supported service. |
|---|---|
| Hours of service | 24/7 |
| Service support | For help and support with this service, contact the IT Support. |
| Hours of support | Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday. |
| Target availability |
General IT Services targets:
|
| Resilience | Resilient service enabling the services to continue even with the loss of one server. |
| Review cycle | Reviewed when standards change or supplier support is removed - upgraded annually as a minimum |
| Our performance |
Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:
|
|
Complaints procedure |
If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch. If you wish to make a complaint, please see our complaints procedure. |
Your responsibilities
Once you have entered your University username and password, ensure that your PC and web browser are not left signed in and unattended.
When using a PC that other people can access, make sure that you fully close your browser so that others cannot access services using your account.
For the single sign-on service to work, your browser must be set to accept cookies.