Survey tool: Qualtrics

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Qualtrics is a survey tool that makes it quick and easy to design your own surveys.

It's useful for creating research surveys and general purpose surveys.

Sign in to Qualtrics »

(Using your University username and password)

Overview

Eligibility

The University has a site licence for Qualtrics, allowing all staff and students to use it. 

Qualtrics gives you the option to:

  • write your own questions
  • use pre-written questions from a large question library
  • include a File Upload option (for non-confidential data) in surveys

You can host your survey through Qualtrics and quickly and easily produce reports.

Instructions

Setting up your account

  1. Go to https://york.eu.qualtrics.com.
    • Please note, you must use this link, and not www.qualtrics.com
  2. Sign in with your University username and password.
  3. Select I don't have a Qualtrics account.

Your account will then be automatically created for you.

Migrating your account

If you set up an account before March 2015, you will need to migrate your account and use the Single Sign On (SSO) method to log in from now on:

Using Qualtrics

Help & troubleshooting

If you are experiencing any problems, please contact Qualtrics directly:

More information on the support available can be found at: 

Our commitments

Service status Live and supported service.
Hours of service 24/7
Service support
Contact Qualtrics directly:
Hours of support

Support is available from Qualtrics:

  • 24 hours, Sun 10pm to Sat 1am
  • Sat, 4pm to 12am
Target availability

General IT Services targets:

Policies Qualtrics Terms of Service
Our performance

Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:

Complaints procedure

If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.

If you wish to make a complaint, please see our complaints procedure.

You can also email Qualtrics.

Your responsibilities

You must only use University of York branded surveys for University-related work. The University of York brand should not be used for non-University business.

If you use the File Upload option in your survey, be aware that this feature does not support uploading of files that contain sensitive or confidential data, and you should actively discourage respondents from uploading any sensitive or confidential data.