Management in the language services industry - LAN00119M

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Module summary

This module will develop your competencies in management, applied specifically to language projects (translation, interpreting etc.). You will study key principles of general and project management, and learn to apply these through simulated real-world scenarios and problem-based learning. Important secondary topics such as negotiation and conflict resolution will naturally complement these key principles in the scheme of work.

Module will run

Occurrence	Teaching period
A	Semester 2 2025-26

Module aims

This module aims to equip you as a future language professional with the skills and tools you need to become competent in your managerial practice. Drawing on the assumption that a successful language expert should also be an efficient project manager, this module incorporates relevant insight from a wide range of materials written by experienced translators, interpreters and management professionals.

Module learning outcomes

After completing this module, you should be able to:

• understand the key principles of general and project management,
• competently and confidently apply management tools and techniques to language projects,
• demonstrate effective planning of complex language projects,
• implement relevant technologies in support of management workflows,
• demonstrate proficiency in the skills which accompany sound management (e.g. negotiation).

Module content

The following topics will be covered:

• Management as a process
• (Language) project management and implementation
• Negotiation
• Conflict management
• Project management tools
• Financial and resource planning in language projects

Indicative assessment

Task	% of module mark
Essay/coursework	40
Essay/coursework	60

Special assessment rules

None

Indicative reassessment

Task	% of module mark
Essay/coursework	100

Module feedback

Assessment 1: You will receive written and verbal feedback from your tutor.

Assessment 2: You will receive written feedback from your tutor.

Assessment 3: You will receive written feedback from your tutor.

Indicative reading

Greasley, A. (2013) Operations Management, 3rd ed. John Wiley & Sons.

Kuster, J., Bachmann, C., Hubmann, M., Lippmann, R., & Schneider, P. (2023). Project Management Handbook: Agile-Traditional-Hybrid. Springer.

Slack, N., & Brandon-Jones, A. (2018). Operations and process management: principles and practice for strategic impact. Pearson UK.

Walker, C. (2022). Translation Project Management. Routledge.