Dealing with underperformance
Address performance issues early to prevent them growing.
- What to do when problems arise
Individuals need to understand how their performance is falling short. - Dealing with longstanding performance issues
- Informal capability discussion
- Informal approach
The aim of the informal approach is to support the individual in achieving an immediate, significant and sustained improvement in performance. - Conduct or capability?
Sometimes it is necessary to consider whether underperformance is a capability or conduct issue. - Formal processes
If informal interventions have not succeeded or are not considered appropriate, the formal stage of the capability or disciplinary procedure may be invoked.
Documents
- How to hold an informal capability meeting (PDF
, 76kb)
A practical guide to talking to an employee about underperformance.