Contact us

Whether you have a question about how things work, feedback on our services, or new ideas for the library, we want to hear from you.

We can talk to you in person at our Helpdesk at the JB Morrell Library, or via Chat, email, or phone. You can also message us on our social media accounts (@UoYLibrary) if you'd prefer.

We don't mind which way you contact us, we just want you to do so as soon as you need to. No one expects you to know how the library works right away; just ask us!

Our Helpdesk

You can talk to us in person about Library or IT queries at the Morrell Helpdesk from 10am - 4pm, Monday to Friday. The virtual helpdesk also operates 10am-4pm via the Chat Service and Phone service. You can also email us through lib-enquiry@york.ac.uk, and we will respond as soon as we can . If you need help outside that time, for example at the weekend, we've created a page all about our Self Service Hours.

Believe in yourself! You can do it. (And there's no shame in asking for help)

Postgraduate student

Spotted a problem? Text us.

07919 293133

If you're unhappy with the behaviour of other Library users, or have noticed any building related issues, send us a text with the location and the nature of the problem. We won't reply but we'll deal with the problem as quickly as we can.

Follow us @UoYLibrary

Our social media channels are very popular and a great way to keep up to date with news, events, and #UoYTips. You can also message us with questions.

Instagram

Beautiful images, useful videos, and behind-the-scenes info, plus news via our Stories.

TikTok

Lots of clearly-labelled how-to videos to make your library life easier.

Bluesky

Our Bluesky account is especially relevant to researchers and academics

YouTube

On our channel you'll find an ever-growing list of useful videos, including our Virtual Tour.

Library addresses and phone numbers

University Library

University Library
University of York
York
YO10 5DD

Tel: +44 (0)1904 323838
Email: lib-enquiry@york.ac.uk

King's Manor Library

King's Manor Library
Exhibition Square
York
YO1 7EP

Tel: +44 (0)1904 323838
Email: lib-enquiry@york.ac.uk

As of 7 June 2025, our services at the King's Manor Library have changed. Read more about our changes here.

Minster Library

Minster Library
The Old Palace
Dean's Park
York
YO1 7JQ

Tel: +44 (0)1904 557250
Email: collections@yorkminster.org

Can't visit us in person?

If you want to experience the atmosphere of the library without coming to campus, this is your chance! One of our most popular videos is our 'Sounds of the Morrell' study-with-me video, which features 2 hours of sounds recorded in our building. Many students tell us this helps them concentrate and study more effectively; we've even had someone tell us they listed to the sounds of our library whilst studying in another library.

https://www.youtube.com/watch?v=CpY0ARTiuRw

Really bizarrely, this has worked really well for me. I put it on and focused solidly for hours for the first time in ages. Thanks for keeping trying new ideas!

York Undergraduate

Membership

We welcome membership from outside the University. Find out how to join the library here.

Go to Membership

Policies

Discover more about the library's policies on Collection Development and more.

Go to Policies

About the Library

Our student-led approach, our Leadership Team, and more

Go to About Us