Art by Elliot Harrison

Contact us

Whether you have a question about how things work, feedback on our services, or new ideas for the library, we want to hear from you.

We can talk to you in person at our Help Desks at the Morrell and King's Manor Library, or via live-chat (staffed by real humans, not bots!), email, or phone. You can also message us on our social media accounts (@UoYLibrary) if you'd prefer.

We don't mind which way you contact us, we just want you to do so as soon as you need to. No one expects you to know how the library works right away; just ask us!

Our help desks

The virtual help desk operates from 9am to 5pm, seven days a week, via the Chat Service or by emailing lib-enquiry@york.ac.uk.

You can also talk to us in person about Library or IT queries at the Help Desks in the Morrell and King's Manor Library (KML), which are available from 9am to 5pm, Monday to Friday - with the exception of some vacation periods, for example over Christmas. Additionally, the KML help desk is open 11am - 5pm on Saturdays during term time.

You can always find up to date Help Desk opening hours on the library homepage.

Believe in yourself! You can do it. (And there's no shame in asking for help)

Postgraduate student

Spotted a problem? Text us.

07919 293133

If you're unhappy with the behaviour of other Library users, or have noticed any building related issues, send us a text with the location and the nature of the problem. We won't reply but we'll deal with the problem as quickly as we can.

Follow us @UoYLibrary

Our social media channels are very popular and a great way to keep up to date with news, events, and #UoYTips. You can also message us with questions.

Instagram

Beautiful images, useful videos, and behind-the-scenes info, plus news via our Stories.

Twitter

News, tips, tricks, discussions and a great place to have conversations with us.

TikTok

Lots of clearly-labelled how-to videos to make your library life easier.

YouTube

On our channel you'll find an ever-growing list of useful videos, including our Virtual Tour.

Library addresses and phone numbers

University Library
University of York
York
YO10 5DD

Tel: +44 (0)1904 323838
Email: lib-enquiry@york.ac.uk

King's Manor Library
Exhibition Square
York
YO1 7EP

Tel: +44 (0)1904 323969
Email: lib-enquiry@york.ac.uk

Minster Library
The Old Palace
Dean's Park
York
YO1 7JQ

Tel: +44 (0)1904 557250
Email: collections@yorkminster.org

Can't visit us in person?

If you want to experience the atmosphere of the library without coming to campus, this is your chance! One of our most popular videos is our 'Sounds of the Morrell' study-with-me video, which features 2 hours of sounds recorded in our building. Many students tell us this helps them concentrate and study more effectively; we've even had someone tell us they listed to the sounds of our library whilst studying in another library.

Watch https://www.youtube.com/watch?v=CpY0ARTiuRw on YouTube

Really bizarrely, this has worked really well for me. I put it on and focused solidly for hours for the first time in ages. Thanks for keeping trying new ideas!

York Undergraduate