Whether you have a question about how things work, feedback on our services, or new ideas for the library, we want to hear from you.
We can talk to you in person at our Help Desks at the Morrell and King's Manor Library, or via Chat, email, or phone. You can also message us on our social media accounts (@UoYLibrary) if you'd prefer.
We don't mind which way you contact us, we just want you to do so as soon as you need to. No one expects you to know how the library works right away; just ask us!
Our help desks
You can talk to us in person about Library or IT queries at the Morrell Help Desk from 10am - 4pm, Monday to Friday. The virtual help desk operates the same hours via the Chat Service or by emailing firstname.lastname@example.org. If you need help outside that time, for example at the weekend, we've created a page all about our Self Service Hours.
The King's Manor Library (KML) Helpdesk is available from 9am to 5pm, Monday to Friday, and open 11am - 5pm on Saturdays during semester time.
Believe in yourself! You can do it. (And there's no shame in asking for help)
Spotted a problem? Text us.
If you're unhappy with the behaviour of other Library users, or have noticed any building related issues, send us a text with the location and the nature of the problem. We won't reply but we'll deal with the problem as quickly as we can.
Follow us @UoYLibrary
Our social media channels are very popular and a great way to keep up to date with news, events, and #UoYTips. You can also message us with questions.
Beautiful images, useful videos, and behind-the-scenes info, plus news via our Stories.
News, tips, tricks, discussions and a great place to have conversations with us.
Lots of clearly-labelled how-to videos to make your library life easier.
On our channel you'll find an ever-growing list of useful videos, including our Virtual Tour.
Library addresses and phone numbers
University of York
Tel: +44 (0)1904 323838
Tel: +44 (0)1904 323969
The Old Palace
Tel: +44 (0)1904 557250
Can't visit us in person?
If you want to experience the atmosphere of the library without coming to campus, this is your chance! One of our most popular videos is our 'Sounds of the Morrell' study-with-me video, which features 2 hours of sounds recorded in our building. Many students tell us this helps them concentrate and study more effectively; we've even had someone tell us they listed to the sounds of our library whilst studying in another library.
Really bizarrely, this has worked really well for me. I put it on and focused solidly for hours for the first time in ages. Thanks for keeping trying new ideas!
We welcome membership from outside the University. Find out how to join the library here.Go to Membership
Discover more about the library's policies on Collection Development and more.Go to Policies