About Information Services

Information Services is made up of the Library, the Borthwick Institute for Archives, and IT Services.

Heidi Fraser-Krauss

Director of Information Services and University Librarian

Heidi Fraser-Krauss 

Contact information

Information Services strategies

Our strategies set out a framework to achieve the vision of an information environment that supports, facilitates and enhances the teaching, research, business and community activities of a world-class University.

Information Services policies

Find our policies relating to Information Services, including the services provided by the Library, the Borthwick Institute for Archives and IT Services.

Performance
and feedback

We are committed to measuring our performance in order to monitor services and develop them in response to your needs. The standards you can expect from our services are articulated in our Customer Charter and Service Standards.