Managed hardware service: classroom PCs

Related pages

All computers in the IT Services classrooms and study areas are fully managed.

This means IT Services looks after their installation, fault monitoring and fixes, and disposal at the end of life.

Overview

Eligibility

This service applies to all users of IT Services classrooms and study areas.

For other University owned or personal devices, please see Laptop & PC repair service.

IT Services staff monitor the computers in our classrooms and study areas.

If we see that a machine has developed a fault, and we can't fix it straightaway, we'll put a sign on it to say we're working to fix it.

We aim to fix all problems within two working days.

Reporting problems

If you spot a problem with any of our computers, please let us know by contacting the Library & IT Help Desk.

Make a note of the PC name (found on a sticker on the computer or monitor), and tell us as much as you can about the problem.

Our commitments

Service status Live and supported service.
Hours of service 24/7
Service support For help and support with this service, contact the Library & IT Help Desk.
Hours of support Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.
Target availability

General IT Services targets:

Policies  Conduct in classrooms and study areas
Our performance

Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:

Complaints procedure

If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.

If you wish to make a complaint, please see our complaints procedure.