DropOff Service

Related pages

The DropOff Service is a web page that lets you easily and securely exchange files up to 20Gb with University staff and students or external people.

It's a handy service to use when your file is too big to send as an email attachment.

Access the DropOff Service »

Overview

Who can send files using the DropOff Service?

Eligibility

  • Students, staff, associates.
  • External people can use the service to send files to members of the University.

The DropOff Service can be used by:

  • a member of the University to send files to an external person
  • a member of the University to send files to another member of the University
  • a member of the University to request someone sends them some files
  • an external person to send files to a member of the University

Why use the DropOff Service?

People often exchange files by sending them to the recipient as an email attachment. However, this is not appropriate if the file exceeds the maximum attachment size or, for contractual reasons, cannot have its content stored on an external system such as the University's Google Mail service.

The DropOff service is a useful solution to this:

  • You can upload ("drop-off") sets of files to the DropOff Service at its University of York hosted web site
  • Each set can be up to 20 Gb in size

Sensitive data

Please note: Although this service provides a secure way to transfer standard files between users, if your data is sensitive, you should still consider encrypting the file or adding a digital signature as appropriate.

Instructions

Help

The About DropOff link at the foot of every page on the website gives information about the service and how to use it.

University students and staff

Go to https://dropoff.york.ac.uk/ and log in with your University username and password.

Select to either:

  • Drop-off
  • Pick-up
  • Request a Drop-off

After the files have been uploaded into the DropOff Service, a notification email is sent to the recipient telling them the files are ready to collect, along with instructions on how to pick them up from the service.

Each set of files will be available for collection for up to 14 days.

External users

If you know an external person is to send you some files you can simplify the process for them by logging in to the service and using the Request a Drop-off button.

This will send the other person a pre-authorised invitation to upload their files; without this they will first need to complete some steps to prove they are a person and that they own their email address.

Help & troubleshooting

Help

Help is available within the DropOff Service:

Troubleshooting

Library & IT Help Desk

If you're having problems using the DropOff Service, get in touch with the Library & IT Help Desk.

Our commitments

Service status Live and supported service.
Hours of service 24/7
Service support For help and support with this service, contact the Library & IT Help Desk.
Hours of support Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.
Target availability

General IT Services targets:

Resilience This service runs on our high-availability virtual machine platform. In the event of a major incident, it will automatically transfer control (known as failover) between data centres, with only a brief outage. Filestores are replicated between data centres and should also fail over automatically.
Our performance

Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:

Complaints procedure

If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.

If you wish to make a complaint, please see our complaints procedure.