Accessibility statement

cPanel Website Hosting


Unique Number ISC-0142
Service Name cPanel Website Hosting
Service Lifecycle Service Catalogue
Service Owner Systems
Service Description

University-managed website hosting. Users control the content of their website using the cPanel interface. Websites can be created from scratch or with the help of a content management system eg WordPress.

What's Included

1GB of storage, 10G of bandwidth, support for PHP, WordPress and MySQL.

Optional Features

The default specifications listed above can be increased in exceptional circumstances.

Data Protection considerations

Our website hosting is provided by an external company so all data is stored on their systems. Therefore, we advise against storing confidential, personal and private information within cPanel. Please contact if you require specific guidance related to data protection.

Charges and Billing

Free of charge for University departments.


Only members of staff are able to request this service.

How to request

Please email your requirements to

Fulfilment Turnaround Time for requests:

New website request: six days
Domain name change: six days
Upgrading website specifications: six days

Our commitments

Target Availability Standard
Hours of Service 24/7
Support Hours 9am-5pm weekdays.
Fault Management We will contact our provider.
Service Support
Review Cycle

No specific review cycle process.

Our Performance Standard
Complaints Procedure /Feedback Feedback
Your Responsibilities (as relevant)

Inform us if you are leaving the University, as we will have to ensure the website is taken up by another member of staff.

Supported Products /Platforms n/a
Policies n/a
Training n/a
Service Level Agreement Agreements not written.

Our providers guarantee 100 per cent uptime.

Known Risks Nothing.