cPanel Website Hosting
Overview
| Unique Number | ISC-0142 |
|---|---|
| Service Name | cPanel Website Hosting |
| Service Lifecycle | Service Catalogue |
| Service Owner | Systems |
| Service Description |
University-managed website hosting. Users control the content of their website using the cPanel interface. Websites can be created from scratch or with the help of a content management system eg WordPress. |
| What's Included |
1GB of storage, 10G of bandwidth, support for PHP, WordPress and MySQL. |
| Optional Features |
The default specifications listed above can be increased in exceptional circumstances. |
| Data Protection considerations |
Our website hosting is provided by an external company so all data is stored on their systems. Therefore, we advise against storing confidential, personal and private information within cPanel. Please contact itsupport@york.ac.uk if you require specific guidance related to data protection. |
| Charges and Billing |
Free of charge for University departments. |
| Eligibility |
Only members of staff are able to request this service. |
| How to request |
Please email your requirements to itsupport@york.ac.uk. Fulfilment Turnaround Time for requests: New website request: six days |
Our commitments
| Target Availability | Standard |
|---|---|
| Hours of Service | 24/7 |
| Support Hours | 9am-5pm weekdays. |
| Fault Management | We will contact our provider. |
| Service Support | itsupport@york.ac.uk |
| Review Cycle |
No specific review cycle process. |
| Our Performance | Standard |
| Complaints Procedure /Feedback | Feedback |
| Your Responsibilities (as relevant) |
Inform us if you are leaving the University, as we will have to ensure the website is taken up by another member of staff. |
| Supported Products /Platforms | n/a |
| Policies | n/a |
| Training | n/a |
| Service Level Agreement | Agreements not written. |
| Resilience |
Our providers guarantee 100 per cent uptime. |
| Known Risks | Nothing. |