Changes to requesting software

News | Posted on Friday 9 February 2024

We’re making improvements to how you request IT software on your University Windows laptop or computer.

If you’re using a University managed Windows device and need to download software not available on the Software Centre, from Thursday 22 February you will be asked to complete the short ‘Software Installation Request’ form. Please note that if you are a High Privilege user, this change will not affect you or your installation permissions. 

Once you have confirmed that the software, or an appropriate alternative is not available in the Software Centre, you will need to fill in a few details in the form to request the software you want to be installed from IT Services. The information submitted here will be sent to the IT Support team to review. 

If approved, IT Support will provide a response code for you to enter in a pop up on your screen on your device and you will be able to download the software. 

This replaces the previous process of emailing a screenshot to IT Support to obtain a response code and will speed up approval requests for software. IT Support aims to complete software requests within 5 working days.

If you have any questions about this change please contact IT Support (