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HomeAbout the UniversityOur campusCampus Safety

Campus Safety

Your safety and security on campus matters.

Our Campus Safety team support everyone who lives, studies or works at the University. The team have a 24-hour presence on campus and are your first response for any security or safety issues. All team members are trained in first aid and mental health first aid.

The Campus Safety team can provide security advice, answer your questions at the Campus Safety Hub or our Reception Points, support colleagues in Facilities Management, and aid any emergency services attending campus.

What to do in an emergency

Call 999 for all emergencies 

Call +44 (0)1904 32 3333 if it's urgent but not dangerous

Call +44 (0)1904 32 4444 for general security and safety questions

Whether an emergency is medical, fire, a crime, or something else, it's important that you make the right decision.

Emergency or life threatening situation?

Call 999. An operator will ask you which emergency service you require.

  • Medical emergency: ask for an ambulance
  • Ongoing crime: ask for the Police
  • Fire or chemical spillage: ask for the Fire Service.

Urgent but not life threatening situation?

Call +44 (0)1904 32 3333 or use the Emergency button in the SafeZone app. This puts you through to our emergency team. Use this for:

  • medical (non-emergency)
  • suspected crimes
  • fire alarm activations.

Other security or safety issues

Call +44 (0)1904 32 4444 or use the Information button in the SafeZone app. This puts you through to our non-emergency team. Use this for:

  • general enquiries
  • noise complaints
  • anti-social behaviour.

SafeZone

Get 24/7 access to the Campus Safety team on campus through the SafeZone app.

Learn about SafeZone and get the app

International travel information

When travelling abroad, use the SafeZone app to get help in an emergency. The app lets you connect with local emergency services and automatically notifies the University. To find out more about using SafeZone when travelling, please refer to: 

Lost property

Any property found on campus will be processed as explained below.

If you wish to ask about a lost item, please contact your nearest open reception for support. 

  • Passports:
    Due to the sensitive nature of the document, we do not keep them. We will try to contact the owner when it is handed in but if we're not able to do so by the end of the working day, it will be returned by first class post to the Passport Office as per the instructions on their website.
  • Credit, debit and store cards:
    We will try to contact the owner when it is handed in but if we're not able to do so by the end of the working day the card(s) will be securely destroyed.
  • Valuable items:
    We will record these on the University Lost Property Management System and hold them securely for 12 weeks from receipt. Should the item have any information identifying the owner we will try to contact them. Any items not collected after 12 weeks will be donated to charity. In the case of electrical items that may contain data, these will be securely destroyed and disposed of.
  • Clothing, accessories, stationery and notes:
    We will record these on the University Lost Property Management System and hold them in the Reception area where they were handed in for a period of four weeks. After this time, items will either be appropriately destroyed or donated to charity. 
  • Other items:
    Items that are considered to pose a hazard to health and hygiene will not be recorded and will be disposed of within 24 hours of receipt at a Reception desk. This includes anything that can perish or is considered unhygienic to keep, for example, food, chemicals or items relating to personal care.
Relevant policies
About the team

The Campus Safety team are based in the Campus Safety Hub on the upper level of Market Square - just along from the Information Centre - it's open 24/7, 365 days a year. You'll also see the team out and about round campus; you can recognise them by their black and purple uniforms.

For general enquiries, email campus-safety@york.ac.uk.